Employee Experience Senior Specialist

Company DescriptionAt Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.Job DescriptionThis role is based in our Bugis Junction Tower office.Key ResponsibilitiesThe HR SSO Senior Specialist (Onboarding) is expected to assume the following key responsibilities plus any other reasonable duties as required:Management of the Onboarding Platforms & all templated Communications to ensure all are maintained and accurately updated with any changes throughout the yearAct as subject matter expert for the WelcomeIn and Activate ProgrammesWill work with and support Team Leader to escalate and deliver any training requirements.Build and maintain strategic relationshipswith project teams, in-country HR teams, and the Informa Communication team, facilitating effective collaboration to deliver manager guidance, identify current onboarding processes, and ensure local requirements are met.Proficiency in data collection and analytical techniques to consolidate insights that inform stakeholder communications, enhance feedback processes, and drive evidence-based decision making across the organization.First line response for escalated queries and complex onboarding mattersProvide first point of contact for hiring managers and new colleagues resolving queries professionally and promptlyWorking with the Global operations teams to establish a smooth transition of all starters post offer and moving into the onboarding stagesManagement and updating of the new colleague tracker on a day-to-day basisInitiate new starter onboarding process, preparation and issuing of all documentation, welcome meetings and reminders starting at pre-boarding through to one year after joiningOrganise key onboarding events throughout the programme, ensuring the colleague is informed and attending, whilst maintaining the tracking scheduleManagement of key systems & relationships with account holders of these systems to support wider onboarding processes, ensuring guidance on usage is up to date and work with Team Leader to cascade to rest of team (including but not limited to – Absorb, Random Coffee)Handles diverse and confidential information requiring extreme accuracy, independent judgement and discretion.People Management Responsibilities General duty of care to colleaguesWork collaboratively across teams/businessesAct as a role model to othersProvide help and a buddy system to other members of the team depending upon your level (SSC Specific)Skills & AbilitiesExcellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contactsProficient skills in Excel, Word and Outlook are essentialRemain approachable under pressureKnowledge and ability to use relevant internal systemsAbility to act with integrity, tact and diplomacy with sensitive and confidential information and handle it in a secure and safe manner at all timesWork as part of a teamAbility to complete a variety of related tasksPro-actively solve problemsExcellent Customer Service skillsGood time management skillsAbility to be flexible within roleExcellent oral and written communication skillsQualificationsUnderstanding of Applicant Tracking Systems/Onboarding Platforms advantageousCandidates without HR Experience can be considered.Proven capability inengaging, and managing stakeholdersKindly note that the internal title will HR Shared Services Senior Specialist.Additional InformationWe believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.comOur Benefits IncludeGreat community:a welcoming culture with in-person and online social events, our fantasticWalk the World charity day and active diversity and inclusion networksBroader impact:take up to four days per year to volunteer, with charity match fundingavailable tooCareer opportunity:the opportunity to develop your career with bespoke training andlearning, mentoring platforms and on-demand access to thousands of courses on LinkedInLearning. When it’s time for the next step, we encourage and support internal job movesTime out:annual leave plus a birthday leave day andthe chance to work from (almost!) anywhere for up to four weeks a yearA flexible range of personal benefits to choose from, plus company funded private medicalcoverA ShareMatch scheme that allows you to become an Informa shareholder with free matchingsharesStrong wellbeing support through EAP assistance, mental health first aiders, access to health apps and moreRecognition for great work, with global awards and kudos programmesAs an international company, the chance to collaborate with teams around the worldWe’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagueswho will roll their sleeves up, join in and help make things happen. If it sounds like a match and you havemost – although not all – of the skills and experience listed, we welcome your application.If you would like to request reasonable adjustments or accommodations to assist your participation in thehiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partnerfor the role once they have been in touch. Your request will be reviewed and considered in confidence. AtInforma, you'll find inclusive experiences and environments where all perspectives and backgrounds arewelcomed. As part of this approach and our diversity and inclusion commitments, we are also formally anEqual Opportunities Employer. This means we base decisions on relevant qualifications and merit and donot discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.See how Informa handles your personal data when you apply for a jobhere.