Event & Catering Manager

Company DescriptionThis relaxed hotel next to the IDEAL Convention Centre is 5 km from Selayang Hot Spring and 26 km from Sultan Abdul Aziz Shah Airport.A breakfast buffet is offered for a surcharge. Other amenities include a restaurant, a bar and an outdoor infinity pool, in addition to a gym and a ballroom. Parking is available.Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Job DescriptionEvents ManagementManage all incoming leads for the booking of guest rooms and/or meeting/catering functionsDevelop lead sources through prospecting, referrals, trace files, and cold callsExceed personal sales goals, monthly, quarterly, annually, through account development and maintenanceConduct site inspections with prospective and existing clientsDevelop and implement new sales strategies, tactics and action plans for account baseQuote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clientsManage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):Electrical, internet, telecom, audio-visual and exhibit requirementsObtain guarantees of food and beverage events from Banquets and kitchenPrepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilitiesMaintain and update current account information recordsEnsure rooming list is received 30 days prior to arrival with updated billing instructionsEnsure that deposits/cancellation fees where applicable are forwarded to the Accounting department Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely mannerConduct daily meeting to review event contracts to ensure last minute changes are communicated accordinglyConduct pre-conference meetings to ensure that key departments are fully aware of relevant detailsMaintain visibility throughout events and be the on-site client liaisonFollow up post-event to address any issues whilst soliciting return businessEstablish good business and social relationships within the industry and participate in PR activities to increase sales leads for the HotelPrepare weekly, monthly, quarterly and annual reports as required. QualificationsDiploma in Tourism / Hospitality Management / Events ManagementMinimum 3 years of experience in group, catering and conference sales or 1 year of experience in a similar capacity with proven track recordExcellent reading, writing and oral proficiency in English languageProficient in MS Excel, Word, & PowerPointAdditional InformationStrong leadership, interpersonal and training skillsGood communication and customer contact skillsService oriented with an eye for detailsAbility to work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times