File Manager

File Manager (Remote – within Canada)PsycIME | Full-TimePsycIME is a growing national provider of psychiatric Independent Medical Examinations (IMEs), supporting legal and insurance professionals across Canada. We are looking for a highly organized and proactive File Manager to join our operations team.This role sits at the center of our case workflow. The File Manager is responsible for receiving incoming medical files, organizing them within our case management program (ExpeFlow), and ensuring they move efficiently through each stage of processing. You will work closely with our operations leadership, clinical assessors, and administrative team to keep cases progressing smoothly and on schedule.The ideal candidate enjoys working with systems, thrives in a fast-paced environment, and takes pride in keeping complex workflows organized and running efficiently.Key responsibilities include:Receiving and organizing incoming medical documentationUploading and structuring files within our case management programAssigning files to the appropriate internal team members for processingMonitoring case progress and helping ensure files move efficiently through each stage of workflowManaging client email inquiries related to file status and coordinationFacilitating edit requests between referral sources and clinical assessorsActing as a knowledgeable resource for the team on our case management system and workflow processesThis is a fully remote position requiring availability during standard business hours (9:00 AM – 5:00 PM EST). The role works closely with the Senior Operations Director and Quality Assurance Manager and plays a key role in maintaining the efficiency and reliability of our operations.RequirementsKnowledge of IME (Independent Medical Examination) industry, insurance industry, SABS, or legal med-legal space in Canada is a highly preferred. Exceptional organizational and time management skillsStrong written communication and client service skillsComfort working with technology and workflow systemsAbility to manage multiple moving files and priorities simultaneouslyLegally eligible to work in CanadaWhy Join PsycIME?At PsycIME, we pride ourselves on building a collaborative and supportive remote work environment where strong operations and quality service are at the core of what we do. Team members benefit from:A fully remote work environmentCompany-supplied computer and technological setupExtended health and benefits coverageGenerous vacation timeThe opportunity to work with a dedicated and growing national teamIf you enjoy bringing structure to complex workflows and want to play a meaningful role in a growing healthcare operations team, we’d love to hear from Compensation: $40,000 to $45,000 CAD per year