Office Administrator- CONTRACT

Job DetailsDescriptionA unique administrative customer service role with an incentive!Reporting to the Branch Manager you are the first point of customer contact at the Abell Pest Control Toronto Branch, handling inbound calls with the objective of securing the sale and scheduling the service.This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding!Major ResponsiblitiesAssumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitionsPrepares bank deposit for cheques received and credit card payments; Follows up with Head OfficeSolves residential account issuesManages customer files; Ensures filing is currentSchedules Route Managers one-time work and home services; Ensures follow up calls are complete to guarantee customer satisfactionEnsures month end is completedChecks missing tag reportsOrders office suppliesAssumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)Offers support to Branch staff as directed by his/her ManagerWhat We OfferCompetitive base salaryCommission on residential salesPeople-first cultureOpportunities for advancementSkills And ExperienceOne or more years of customer service-related experienceWritten and verbal communication, interpersonal and support skillsAble to use all related hardware and softwareInside sales experience an assetStrong organizational skillsTeam playerStrong attention to detail and high level of accuracy $40,000 – $45,000 (position qualifies for commission on top of base salary). This position is not an existing vacancy within our organization.Abell Pest Control does not use artificial intelligence or automated decision-making tools in the screening, assessment, or selection of job applicants. All applications are reviewed by members of our hiring team.#HP