(Fluent English) L2 Technical Support Consultant (Asia, remote)

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Excited? Let's see what it takes 💛What you will do:Provide exceptional customer support via chats and emailsTake ownership of technical issues reported by customers and triage them as neededAnalyze and resolve customer inquiries containing technical issues or feedbackFollow procedures for proper escalation to relevant internal teams and key stakeholdersMaintain accurate records of failures, maintenance activities, and bugsContribute to and maintain the company's support knowledge base and related documentationEnsure compliance with the company's Service Level Agreements (SLAs)What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written)At least 1-2 years of proven experience in a Technical Support Engineer or Product Support Engineer roleHands-on experience with Windows and Linux operating systems Tech-savvy with hands-on experience in hardware troubleshootingSolid understanding of hardware and software interactionsExperience working with logs and performing data analysis. Strong troubleshooting and problem-solving abilitiesCustomer-oriented and responsible attitudeExcellent interpersonal skillsWill be a great plus:Experience with remote hardware debuggingBenefits and Perks: Flexible scheduleOpportunity to work fully remotely Inclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentThe items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedWho we are:SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Visit our website: www.supportyourapp.comDISCLAIMERWe are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.