Food And Beverage Supervisor

Food and Beverage SupervisorJob Family: Food and Beverage ServicesPOSITION SUMMARYEnsure staff is working together as a team to ensure optimum service and that guests' needs are met. Inspect the grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organisation, use of FIFO, and cleanliness. Complete scheduled inventories and stock, and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.CRITICAL TASKSSafety and Security Report work-related accidents or other injuries immediately to the manager/supervisor upon occurrence. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Follow property-specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters). Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Complete appropriate safety training and certifications to perform work tasks. Maintain awareness of undesirable persons on the property premises. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.Policies and Procedures Follow company and department policies and procedures. Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Ensure uniform, name tags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.Guest Relations Address guests' service needs in a professional, positive, and timely manner.Assist other employees to ensure proper coverage and prompt guest service. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.Communication Speak to guests and co-workers using clear, appropriate and professional language. Provide assistance to coworkers, ensuring they understand their tasks. Talk with and listen to other employees to effectively exchange information. Answer telephones using appropriate etiquette, including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.Assists Management Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Ensure that hourly employees are trained on company's core values, job roles, responsibilities, and technical and service aspects of the job. Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards). Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements. Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory). Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood. Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions. Coordinate tasks and work with other departments to ensure that the department runs efficiently. Collaborate with management to develop and carry out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores. Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans). Collaborate with management to formally recognise hourly employees' performance contributions. Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process. Ensure staff is working together as a team to ensure optimum service to guests. Communicate with guests, other employees, or departments to ensure guest needs are met. Inspect the grooming and attire of staff, and rectify any deficiencies.Working with Others Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Actively listen to and consider the concerns of other employees, responding appropriately and effectively.Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Monitor the performance of others to ensure adherence to quality expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organisational efficiency, productivity, quality, safety, and/or cost savings.Physical TasksRead and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.Move through narrow, confined, or elevated spaces.Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.General Food and Beverage Services Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident. Maintain the cleanliness of work areas throughout the day, practising clean-as-you-go procedures. Assist your and other departments when needed to ensure optimum service to guests. Document any and all guest and employee incidents/accidents for management follow-up. Inspect storage areas for organisation, use of FIFO, and cleanliness and rectify any deficiencies. Notify management of maintenance and repair issues. Complete work orders for maintenance repairs and submit to Engineering, or contact Engineering directly for urgent repairs. Follow property key policies, including checking out and returning keys to the appropriate departments. Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.Opening Complete opening duties, including setting up necessary supplies and tools, including bank, and ensuring the work area is clean and everything is in working order.Greeting and Seating Thank every guest upon departure, invite them to return, and wish them a fond farewell.Closing Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing the daily cleaning checklist.CRITICAL COMPETENCIESAnalytical Skills:Problem SolvingLearningDecision-MakingArithmetic ComputationInterpersonal SkillsTeam WorkInterpersonal SkillsCommunicationsCommunicationListeningEnglish Language ProficiencyTelephone Etiquette SkillsApplied ReadingWritingPersonal AttributesDependabilityPositive DemeanorOrganizationMulti-TaskingDetail OrientationTime ManagementPlanning and OrganisingPREFERRED QUALIFICATIONSEducationHigh school diploma/G.E.D. equivalentRelated Work ExperienceAt least 2 years of related work experienceSupervisory ExperienceAt least 1 year of supervisory experience