French Speaking Customer Service for FinTech Company in Athens, Greece

Mercier Consultancy MD is thrilled to present an opportunity for French Speaking Customer Service Representatives for a leading FinTech company located in Athens, Greece. This role is ideal for those who are passionate about financial technology and dedicated to providing outstanding customer support. As part of the team, you will assist clients in navigating our services, ensuring a smooth and informative experience in French.Key ResponsibilitiesRespond to customer inquiries regarding FinTech products and services via phone, email, and chat in FrenchAssist customers with account management, transactions, and issue resolutionProvide clear explanations of payment processes, app functionalities, and financial servicesDocument customer interactions accurately and ensure follow-up on outstanding issuesWork closely with technical teams to address and resolve customer challenges efficientlyStay informed about industry developments and updates to enhance service deliveryRequirementsFluency in French (both written and spoken) is essential; proficiency in English is advantageousPrevious experience in customer service, ideally in the FinTech or financial services sectorExcellent communication and interpersonal skills with a customer-focused approachAbility to explain complex financial concepts in a clear and approachable mannerStrong problem-solving skills and attention to detailProficient in using CRM systems and common computer applicationsWillingness to work flexible hours, including evenings and weekends if requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..