Front Office Executive

Company Description The Indian Hotels Company Limited (IHCL) is a global leader in Indian hospitality, recognized for uniting warm Indian traditions with world-class standards. At its forefront is Taj, celebrated as the World’s Strongest Hotel Brand for three consecutive years by 2024, along with other illustrious brands like SeleQtions, Vivanta, and Ginger, which cater to diverse guest needs. Founded by Jamsetji Tata, IHCL debuted with The Taj Mahal Palace in Bombay in 1903 and now boasts a prestigious portfolio of over 335 hotels spread across 150 locations in 12 countries on 4 continents. Dominating the market in India's hospitality sector, IHCL is listed on the BSE and NSE, showcasing its growth and international acclaim. Role Description This is a full-time, on-site role based in Kathmandu for a Front Office Executive. The responsibilities include managing receptionist duties, greeting and assisting guests, maintaining records, and managing reservations. The role also entails addressing customer inquiries, ensuring excellent customer service, coordinating with internal departments, and maintaining smooth front office operations. Qualifications Strong interpersonal and communication skillsProficiency in receptionist duties and front office operationsExperience in customer service and guest relationsAbility to handle multiple tasks efficiently in a fast-paced environmentProfessional demeanor and excellent problem-solving abilitiesProficiency in using front office management software is a plusFluency in English and local languages; additional languages are an advantageBachelor’s degree in Hospitality Management, Business, or a related field or equivalent experience