Front office Night Team Member

Company DescriptionSalary: £13.33/hourApplicants require current right to work in the UKWhat is in it for you:ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)Free night stays in our UK hotels (T&C Applies)Hotel discounts for your Friends and FamilyTraining & Development28 days holidays per year (up to 33 with length of service)Support your wellbeing in your professional and personal livesRecommend a Friend IncentivePension SchemeComplimentary Staff mealUniform providedJob DescriptionAs our next Night Receptionist, you…Are the ‘face of Ibis Edinburgh Centre South Bridge’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. Assist in the general running of the hotel at night and support other departments to set up for the next day. Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services. Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after. Ensure a wonderful guest experience. Ensuring that all charges are accurate and posted on a timely basis. Handling all calls promptly and professionally. Document accurately all internal and guest messages. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills. Attend to other duties as requested by Management and SupervisorsQualificationsPrior experience working with OPERA Cloud is valuedFluency in EnglishCustomer Service skillsTo help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and peopleOur mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewellA job, a career or a calling - whatever brings you here, we have something for you!If you feel you are the right candidate for the role please click ‘apply’ now! We’d love to hear from you!Additional InformationOne more thing…By working at the Ibis Edinburgh Centre South Bridge you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitalityOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.If you feel you are the right candidate please click ‘apply’ now! We’d love to hear from you!