Head of Banking Technology Delivery

A leading financial institution in Kuala Lumpur is seeking a Head of Banking Technology Delivery to oversee the end-to-end delivery of critical banking technology initiatives. This is an exceptional opportunity for you to shape the future of banking technology, working at the forefront of digital transformation within a highly respected organisation. What you'll do:As Head of Banking Technology Delivery based in Kuala Lumpur, your day-to-day responsibilities will revolve around orchestrating the seamless execution of complex banking technology projects from inception through to completion. You will be instrumental in guiding your cross-functional team through every stage of project delivery-ensuring that enhancements are implemented smoothly during quarterly release cycles while maintaining rigorous oversight on production support activities. Your ability to establish clear governance frameworks will underpin the success of each initiative as you champion best practices across Agile or SDLC methodologies. By proactively planning resources and monitoring progress against key milestones, you will guarantee that all deliverables meet organisational expectations for scope, budget, and quality. In addition to technical oversight, your role will require you to nurture talent within your sizeable team-providing mentorship and conducting performance reviews that encourage both personal growth and collective achievement. Building strong relationships with stakeholders from various departments will be essential as you coordinate efforts across business units to address risks promptly while upholding regulatory compliance. Your expertise in vendor management will further enhance service quality as you negotiate contracts and monitor partner performance. Ultimately, your commitment to continuous improvement will drive operational excellence throughout the banking technology landscape. Oversee the complete lifecycle of banking technology initiatives by managing project implementation, enhancements, and quarterly release cycles to ensure timely and high-quality delivery.Supervise Level 3 production support activities by coordinating rapid resolution of critical incidents and defects to maintain system stability and service continuity.Establish robust governance frameworks by enforcing delivery standards and best practices such as Agile or SDLC methodologies throughout all projects.Plan meticulously by tracking and monitoring delivery timelines so that commitments are consistently met within defined scope, budgetary constraints, and quality expectations.Drive ongoing process improvements by identifying opportunities for increased efficiency and enhanced system reliability across all technology functions.Lead a large cross-functional team of over 100 members by providing strategic direction, coaching, performance management, and workforce planning to foster a collaborative environment.Conduct regular performance reviews for team leads and managers while overseeing contract resource management to ensure optimal allocation of skills and experience.Cultivate strong partnerships with internal stakeholders including Business, Operations, Risk, Audit, Compliance, Testing, and Infrastructure teams for integrated project execution.Act as the primary escalation point for major delivery or production issues by resolving challenges swiftly through effective communication and problem-solving.Manage long-term relationships with external vendors and solution partners by ensuring service quality meets contractual obligations while maintaining open channels for feedback. What you bring:To excel as Head of Banking Technology Delivery in this prominent financial institution based in Kuala Lumpur, you will bring an impressive blend of technical expertise and interpersonal sensitivity developed over years spent navigating complex banking environments. Your academic background in Information Technology or Computer Science provides a solid grounding for interpreting intricate system architectures while your extensive hands-on experience ensures practical insight into real-world challenges. Having managed large-scale teams before-often exceeding one hundred members-you understand how vital it is to cultivate trust-based relationships built on empathy and mutual respect. Your familiarity with Agile or SDLC methodologies means that you can adapt processes fluidly according to project needs while always prioritising collaboration over competition. Analytical thinking comes naturally as you assess risks methodically before implementing thoughtful improvements designed not just for immediate gains but also long-term sustainability. Communication is one of your greatest strengths; whether presenting updates to senior leadership or negotiating terms with external vendors-you approach every interaction with clarity and consideration. Above all else, your sense of responsibility inspires those around you as together you strive towards delivering outstanding results within an inclusive environment where everyone feels valued. Bachelor's Degree in Information Technology, Computer Science or a related discipline is required for this position as it forms the foundation for understanding complex technical concepts.At least nine years' experience in Banking Technology or IT is essential so that you can draw upon deep domain knowledge when making strategic decisions.Demonstrated leadership experience managing large-scale technology teams or functional units is necessary for effectively guiding a sizeable workforce towards shared objectives.Comprehensive understanding of banking systems architecture-including application landscapes and databases-enables you to evaluate solutions holistically.Solid background in Agile or SDLC methodologies ensures that you can implement industry best practices throughout all stages of project delivery.Proven track record managing extensive technology portfolios-including releases and production environments-demonstrates your capacity for handling multifaceted responsibilities.Exceptional analytical skills combined with a focus on process improvement allow you to identify root causes quickly while implementing sustainable solutions.Outstanding communication abilities enable you to engage confidently with both technical experts and non-technical stakeholders alike.Experience operating effectively under pressure equips you to remain composed during high-stakes situations without compromising on quality or timelines.A results-oriented mindset paired with strong ownership fosters accountability within your team while driving successful outcomes. What sets this company apart:This organisation stands out as a pillar within Malaysia's financial sector due to its unwavering commitment to technological advancement coupled with a genuine focus on employee wellbeing. Here you'll find an inclusive workplace culture where collaboration is celebrated at every level-from junior analysts right through to executive leadership-ensuring that everyone's voice is heard when shaping strategic priorities. Flexible working opportunities empower staff members like yourself to balance professional ambitions alongside personal commitments without sacrificing either. Investment in training programmes means that learning never stops; whether pursuing certifications or attending workshops tailored specifically for banking professionals there's always room for growth. The company's dedication extends beyond business outcomes-it actively supports community initiatives aimed at fostering greater financial literacy among under-represented groups throughout Malaysia. By joining this forward-thinking institution as Head of Banking Technology Delivery you'll become part of a network renowned not only for its technical prowess but also its compassionate approach towards both clients and colleagues alike. What's next:If you are ready to take on this influential role where your expertise can truly make a difference in shaping the future of banking technology delivery-this is your moment! Apply today by clicking on the link provided; we look forward to connecting with talented professionals who share our passion for excellence. Do note that we will only be in touch if your application is shortlisted.Agensi Pekerjaan Robert Walters Sdn BhdBusiness Registration Number : 729828-TLicence Number : JTKSM 423C