Senior Specialist, Partner Engagement

Life at U MobileWe are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.Let’s start your journey with an award-winning organization!#UnbeatableCareerAwaitsTop Reasons To Join Us! Awarded ForMost Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)Bronze Winner in Cross-Generational Workforce Engagement (2024)Gold Winner for Excellence in Workplace Culture (2021) Comprehensive medical, dental, optical and insurance benefits Flexi working hours arrangements Staff Line & Device Subsidy Smart Casual Attire Child Parental Care Leave Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT) Special employee discounts for selected F&B BrandsRole The Senior Manager, Partner Engagement will serve as the key relationship manager for EIP’s partners and innovators including government agencies, technology companies, industry, academia, startups, and SMEs. The incumbent will manage partner onboarding, drive engagement cadence, and ensure strategic alignment between partner capabilities and EIP’s priorities. This role ensures that signed collaborations translate into tangible programs, pilots, and solutions that deliver measurable value. Support the Ecosystem team in research, planning, development, reporting, as well as partnership strategy and identification.The Day-To-Day ActivitiesPartner Relationship Management Act as the primary liaison for anchor partners and other industry collaborators. Maintain different sets of partner portfolio (Anchor, Technology, Enablement Partners) with annual engagement plans. Create standardized Partner Onboarding Pack and enablement sessions. Drive structured engagement cadence (monthly, quarterly, semi-annual) while managing partner relationships to ensure timely execution of joint initiatives, projects, and pilots. Design and implement a Partner Experience Survey with a feedback loop to track satisfaction, progress, and deliverables.Collaboration Scope Management Maintain a Collaboration Scope Register for each partner, detailing agreed responsibilities and deliverables traceable to signed agreements. Ensure alignment and execution of collaboration activities with each partner. Maintain an Action Tracker and ensure all partnership action items are closed on time.Program Activation And Delivery Manage collaboration with ecosystem partners, industry leaders, and internal stakeholders to co-create innovation acceleration programs and events. Manage end-to-end strategy, planning, and delivery of programs and events, including flagship initiatives, workshops, hackathons, pilot programs, and other innovation activities Drive innovators’ funneling by maintaining a structured program funnel and intakes with stage gates, incorporating proactive outreach, targeted promotions, intake announcements, campaigns, events, and direct engagements. Manage the onboarding process for innovators, ensuring a smooth experience with clear guidelines and access to necessary resources. Integrate the grant application, approval, and disbursement process with enablement partners to support innovators. Lead cross-functional teams, coordinate with Solution Orchestration and Testbed teams, anchor partners, technology partners, and enablement partners to ensure successful execution of pilots. Organize showcase events to highlight successful pilots and amplify visibility with enablement partners. Define scale-up / commercialization pathways, curate capability development programs, and facilitate partner handover.Performance Monitoring And Reporting Own and manage program budgets, ensuring accurate tracking and reporting. Develop and maintain a Partnership Health Dashboard to track engagement cadence, satisfaction, program funnel progress, and measurable impact, and conduct regular partner reviews to identify improvement areas. Ensure consistent and accurate reporting of EIP’s sustainability and innovation impact, tracking measurable values. Create briefs, reports, and case studies to build and maintain a comprehensive knowledge base. Ensure continuous improvement on processes based on feedback captured.About You Minimum Undergraduate Degree holder. 10-12 years of relevant experience in partnership management, business development, or innovation roles within telco, tech, B2B, startups, or venture investment ecosystem. Proven record of managing cross-functional or multi-country partnerships. Experience in partnership operations or program delivery preferred. Deep understanding of emerging technologies and innovation trends. Proven ability to plan, organize, and execute projects with strong operational discipline. Ability to connect technical and business objectives and communicate effectively across diverse stakeholders. Hands-on experience creating and maintaining end-to-end innovation program documentation, including innovators databases, onboarding materials, SOPs, and workflows. Skilled in coordinating internal cross-functional teams and external partners to deliver programs. Strong ability to interpret data and feedback to drive actionable improvements with partners and innovators. Confident and credible communicator, adept at engaging senior stakeholders and representing EIP professionally to partners, innovators, enterprises, and government agencies. Strong enthusiasm for driving technological advancement and ecosystem growth. Eager to adopt new skills and leverage the latest tools to enhance performance. Take full responsibility for outcomes across the innovation lifecycle. Exceptional skills in establishing and maintaining high-value relationships. Demonstrated ability to manage complex partnerships and deliver innovation programs end-to-end. Confident and credible when engaging senior stakeholders, partners, and innovators. Maintains clarity and control in dynamic, fast-paced environments. Able to navigate uncertain innovative landscapes while ensuring structure and clarity. Upholds high standards of professionalism, service quality, and execution, representing EIP and U Mobile with confidence.What’s Next ?Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.