Production Engineer

Job DescriptionABOUT THE JOBHandle complex incident managementMonitor and manage day-to-day service operations to ensure the smooth functioning of systems and processesCoordinate with internal teams and external vendors to manage service requests, incidents, and problems, ensuring adherence to SLAsAnalyze operational data to identify trends, bottlenecks, and areas for improvement in service processesDevelop and maintain operational procedures to enhance efficiency and minimize service disruptionsCollaborate with technical teams to address product-related service issues and recommend improvementsConduct root cause analysis for recurring incidents and work with problem management or expert service improvement teams to implement solutionsEnsure documentation is up to date for all operational processes, incidents, and service management workflowsProactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiencyBe contactable for escalations and support, including on-call standby during out of office hours when requiredDeploy changes as needed or based on business requirementsAbout YouExperience in application/system support domain (minimum 3-5 years), with direct interaction with external clients and delivery to SLAsExperience with RHEL 7/8 operating systemsExperience with MongoDB database managementExperience in ACM domain (minimum 2-3 years), where applicableExperience in the airline industry and/or ATI know-howDegree or equivalent in Computer ScienceElectronic Engineering or equivalent Telecommunications in-country degree qualificationRecognized industry certifications such as RHCSA/RHCE, MongoDBITIL v4 Foundation CertificateEnglish fluent. Additional languages are a plus.You demonstrate strong analytical and problem-solving skillsYou demonstrate strong communication and teamwork skillsYou demonstrate adaptability and the ability to work in high-pressure environmentsWHY AMARIS?At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community:Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.Trust and Growth: With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.Equal OpportunityAmaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.