Head of Project Management (PMO)

Head of Project Management (PMO)Central London- HybridSalary £80-£90k DOE Lucid Connect are currently recruiting on behalf of a long-established UK-based IT managed services provider with over 30 years of experience, this organisation delivers Microsoft cloud and infrastructure solutions to a range of international clients across professional and regulated sectors. As a Microsoft Gold Partner with multiple competencies and ISO27001 & ISO9001 accreditations, they are recognised for their technical excellence and commitment to quality. They take pride in being a pioneering, innovative provider of cloud transformations and managed services, supporting customers with expertise across infrastructure, modern workplace, hybrid working, data and cyber security. Known for their reliability and high standards, they’ve built a strong reputation for delivering on promises and driving successful digital transformation outcomes. About the Role This role will best suit an experienced Head of PMO with a proven expertise in leading a Project Management Office that delivers mid-sized Microsoft cloud projects (primarily Microsoft 365 and Azure) to SME customers.As a leader on the PMO, you will oversee the entire project lifecycle, from post-sales through delivery and transition into operations, drive success, and set the strategic direction for the PMO. Your focus will be on delivering successful project outcomes through strong operational effectiveness and rigour. Main responsibilitiesTeam Leadership - Lead, inspire, and develop a high-performing PMO team by setting clear goals, fostering a culture of accountability, and promoting continuous learning. Provide regular coaching and feedback, support career development, and ensure the team remains motivated, focused, and aligned with the organisation’s strategic objectives.Customer engagement & stakeholder management - Own the success for building and maintaining strong relationships with DA customers and DA internal stakeholders to ensure alignment, transparency, and successful project delivery outcomes.Communication Strategy - Develop and execute communication strategies to ensure clarity, alignment, and engagement across internal stakeholders and clients.Project methodology & delivery - Design scalable, efficient processes that allow for the delivery of exceptional projects and support professional services growth. Implement, and continuously improve the end-to-end project delivery methodology to ensure consistency, quality, and agility across all engagements.Project risk & change control - Build and maintain the process to identify, assess, and mitigate project risks while ensuring compliance with internal standards and external regulations. Chair the Change Advisory Board, assessing and mitigating project overruns; evolve the process to ensure growing scope is matched with revenue.Resource management - Lead resource planning and allocation to ensure optimal team performance and project delivery. Ensure the work pipeline is matched by the resource profile.Project performance tracking - Establish and manage KPIs, dashboards, and reporting frameworks to monitor project health, timelines, and financials.Commercial management- Oversee commercial governance across the PMO; create management reports that highlight the utilisation and profitability of projects and staff.Experience & backgroundRelevant certifications (e.g., PMP, PRINCE2, MSP, Agile/Scrum)Established PMO leader within an IT Managed Service Provider (MSP) backgroundHands-on experience managing a project delivery function, specifically within a Microsoft cloud environmentProven track record in evolving and scaling complex project delivery teamsCommercially astute (strong understanding of project financial governance – effective budgeting, managing scope change, and forecasting)Proven track record in successfully leading people and effectively managing key employee processes (onboarding, performance, development) About YouProfessional demeanour, influential at C-levelConfident and visible leader with ability to inspire staff at all levelsHigh levels of empathy with ability to build and maintain effective relationshipsStrategic thinker with the ability to execute operationallyExcellent communicator with ability to build rapport and trust with customers and their staffA proactive, ‘can-do’ attitude and sense of urgencyHigh ethical standards and integrityResilient with ability to learn and bounce back from challenging situations What we offer in returnBasic salary plus performance bonus34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday)Enhanced family-friendly benefit schemes, including company sick paySponsored training and development, and where applicable to the role, a technical exams incentive schemePrivate medical insurance and Employee Assistance ProgrammeIncome protection and life insuranceCompany Pension scheme At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.