Human Resources Shared Services Manager

We’re hiring a HR Shared Services Manager! Are you ready to lead the heartbeat of HR? Location: Amsterdam or London Head Offices, remote working options available Language needed: Must be able to speak both English and Dutch At PPHE Hotel Group, we create valuable memories for our guests and that starts with our people. We're looking for a forward-thinking HR Shared Services Manager to lead our centralized HR support functions in Amsterdam and London. In this key role, you'll manage a high-performing team delivering seamless HR services. From onboarding to offboarding, ensuring compliance, consistency, and a service-first mindset that reflects our hospitality values. You'll drive process improvements like automations, champion HR tech, and be the go-to expert for complex queries and operational insight. About the role:Proactively and efficiently lead a team of HR Service Centre professionalsManage the day-to-day operations of the HR Service Centre, ensuring timely and compliant handling of employee lifecycle processesIdentify and implement process improvements and automation to increase efficiency and reduce manual work, collaborating with People Technology and HR teams to ensure processes meet the needs of hotel operations.Act as a key escalation point for complex or sensitive queries.Ensure all HR transactions and records are compliant with GDPR, employment law, and internal audit requirements.Support internal audits and contribute to risk mitigation strategies.Provide regular reporting and insights to Senior HR Leadership on Service Centre performance, trends, and opportunities for improvement.Monitor and report on SLAs, KPIs, and other performance metrics.About you:Fluent in both English and DutchProven experience managing an HR shared service or Service Centre, ideally within hospitality, retail, or multi-site environments.Strong understanding of HR processes and systems. We are currently moving to the Dayforce systemHospitality mindset with a passion for delivering exceptional employee experiences. The benefits of working with us:Birthday bonus of €250 (gross, paid in the month of your birthday)Competitive salaryTasty meal during shiftIndustry pension plan25 days holiday1 extra day off for your wellbeingExciting job opportunities within PPHE Hotel Group across EuropeDiscounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)50% F&B discount at our restaurants and bars (for your whole party)Travel compensation (max €200 net pm based on full-time employment)Recommend a friend scheme (earn up to €750 for each friend who joins us)8% holiday allowance (paid yearly in May)Flexible working policy (if applicable)Annual company parties and outingsExclusive discounts in the employee benefit store (www.personeelsvoordeelwinkel.nl)Discount on the collective health insurance from VGZDepartmental incentive schemesGreat (online) Learning & Development opportunities to grow your careerAn advanced onboarding programAccess to the hotel gym during low peak hoursand more… Ready to make a real impact in a fast-paced, people-focused business? Join us and help shape the future of HR services.