IT Customer Support Representative (m/f/d) - German speaking

Your tasksRespond to customer inquiries via phone, email, or chat with clear, accurate information.Troubleshoot and resolve technical or service-related issues, escalating when needed.Guide users on how to use products effectively and confidently.Document customer interactions and update internal systems accordingly.Contribute to FAQs and the knowledge base to support self-service.Collect feedback and share insights to improve products and services.Follow internal policies and meet KPIs such as response time and resolution rate.Collaborate with teams across sales, support, and project management to ensure smooth resolutions.Your profileYou are Fluent in German and English (spoken and written).You have strong organizational and problem-solving skills, with an analytical and customer-focused mindset.You have completed training in software development or hold a comparable qualification.You have experience in 1st and 2nd level support for software applications (a plus).You are confident working with web-based applications.You are familiar with current technologies such as MSSQL, HTML, JavaScript, and object-oriented programming, ideally using the.NET Framework.ContactWe look forward to receiving your detailed application in English, stating your salary expectations and possible starting date.Your contact person:Ibtissem KaafarL-mobile tunisia S.a.r.LAv. du Dr. Mohamed Souissi8075 Dar Chaabane Al Fehri (Tunisia)jobs@l-mobile.com     Connect with me on LinkedInFurther information about us you will find on: Your BenefitsCareer growth in a future-proof industryAttractive base salary Flexible working hoursFlat hierarchies, open culture, and real impactHealth insurance, meal vouchers and more...Your future with usAs a German, family-run company with more than 300 employees worldwide, we support medium-sized companies on the path to digital transformation. With our innovative software solutions in the areas of warehouse logistics, production and field service management, we digitalize processes - making them simple, flexible and mobile!In short: Industry 4.0 is exactly our thing.Would you like to become part of L-mobile?We focus on your individual goals and strengths and develop you both personally and professionally.If you want to play an active role in shaping the future of L-mobile, we look forward to receiving your application!Apply now