IT Operations Manager

The IT Operations Manager will oversee Infrastructure, Security, Technical Delivery, and Azure Services to ensure effective IT service delivery across the Biffa Group. The role requires balancing cost, service quality, and governance to support agile business growth and operational excellence.They will lead and mentor a technical team, driving efficiency, service maturity, and innovation in alignment with Biffa's strategic goals. The position demands a high degree of autonomy while maintaining close alignment with the Head of Technical Services.Your Core ResponsibilitiesDevelop, plan, and optimise IT infrastructure with a focus on Azure, maintaining legacy systems and migrating where appropriateStrengthen incident and problem management processes with robust communication and escalation frameworksImplement talent management and career development plans aligned with group-wide initiativesLead and develop a high-performing technical team, ensuring optimal utilisation, productivity, and adherence to project management standardsScope, plan, and deliver infrastructure projects within agreed timelines and budgetsEnsure compliance with infrastructure, security, and Azure strategies, as well as all IT governance policiesMonitor and report on system performance, availability, and capacity, including Azure demand forecastingTest and maintain service continuity plans to meet defined RPO and RTO recovery targetsDrive continuous improvement across all supported services, including post-integration M&A projectsOur Essential RequirementsExtensive IT experience in management or architecture rolesCertified in Azure and Security, with proven project management expertiseStrong background in Azure design, solution delivery, and security managementProven ability to lead, motivate, and mentor high-performing technical teamsDemonstrated commercial acumen, with experience in budget management and aligning IT initiatives to business strategyExcellent communication, negotiation, and stakeholder management skills across technical and non-technical audiencesHighly proactive, dependable, and capable of working effectively with minimal supervisionWillingness to travel as required to support project delivery and organisational successBiffa - we're changing the way people think about wasteAt Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.