IT Systems Engineer

Position: IT Systems EngineerLocation: Cebu IT Park, Cebu City, Central VisayasJob Type: Full-time (Onsite)RESPONSIBILITIESResponsible for planning, designing, and implementing system-related solutions that meet client requirements, whether onsite or remotely.Responsible for installing, configuring, and maintaining operating systems, application software, and system management tools.Perform routine system patching, backup, and preventive maintenance.Maintain software and security updates on endpoints and servers to protect against vulnerabilities and ensure compliance with organizational standards.Respond to alerts and incidents, diagnose problems, and take corrective actions to minimize disruptions.Investigate system-related issues, conduct root cause analysis, and collaborate with other teams to resolve issues, ensuring resolution within SLA.Escalate critical incidents to higher-level support or specialized teams as needed and ensure timely resolution.Maintain comprehensive records of incidents, changes, and resolutions for future reference and reporting.A member of a team of engineers that performs 24x7 standby duties on a rotational basis.Handle after office hours escalation, if necessary, either onsite or remote.Required to attend vendor-sponsored training to ensure that product knowledge and skills are always updated.QUALIFICATIONSBachelor's degree in Electronics Engineering, Computer Engineering, Information Technology, or other IT-related courses.Minimum of 3 years of experience in a SI environment and/or managing infrastructure systems.Knowledgeable in Windows, Linux, VMware, and Storage Infrastructure.Required knowledge and experience with Windows Server (AD, DNS, DHCP), Linux, VMware/Hyper-V virtualization, Veeam, and Azure Cloud.Technical certifications in cloud and system technologies, such as CCNA, Microsoft Certified: Azure Administrator Associate, VCP (VMware), VMCE (Veeam), CEH, etc., will be advantageous.Vendor specific certificates such as Dell, HP, Huawei, etc., will be advantageous.Knowledge of infrastructure best practices, system technologies, operational processes, and system engineering methodologies.Good interpersonal and communication skills with the ability to explain technology from a customer perspective.Good project management and troubleshooting skills.Basic network knowledge is required.