Manager, Services

About InvoiceCloudInvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud’s secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com.Services ManagerJob Summary: We are seeking a highly skilled and experienced Services Manager to manage a team of Implementation, Conversion and Delivery Specialists. This role involves managing daily operations, addressing customer (biller) implementation needs, technical integrations, and ensuring high-quality and timely SaaS implementation. The manager will also be responsible for training new team members, ensuring timeliness of customer “Go-Lives”, and improving processes. The working hours for this role may vary depending on the team’s needs but will be between the hours of 8AM EST – 6PM EST.Supervisory Responsibilities/Duties Team Management: Supervise, coach, train, and support a team of Implementation, Conversion and Delivery Specialists; manage performance, and handle escalationsImplementation Management: Assess and manage project backlogs, develop and execute delivery plans, and ensure timely completion of all assigned tasksOversee configuration within the CRMWork with billers (customer) to demo and review configurationsEnsure accuracy of items impacting payment transactions (invoice types, system settings, terminal activation)When required, develop and complete delivery / project plansEnsure successful completion of project plan and all assigned tasks on timeSupport customer QA and UATClient Interaction: Maintain ongoing communication with stakeholders, support customer QA and UAT, and ensure accuracy of items impacting payment transactionsConfiguration and Integration: Analyze integration types, perform system configurations, and submit integration coding forms within JiraProcess Improvement: Develop and implement streamlined work processes to enhance efficiency and productivityDocumentation and Reporting: Create and maintain high-quality documentation, manage project reports, and provide forecastingEducation And ExperienceA bachelor's degree in Computer Science, Information Systems, or an equivalent degreeA minimum of 12 years of relevant work experience7+ years of experience in Implementations in the software/technology industryProven experience in project management and technical analysis.Strong written and verbal communication skills.Strong written and verbal communication skills.Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.).Ability to work independently and as part of a team.InvoiceCloud is an Equal Opportunity Employer. InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@invoicecloud.com.Click here to review InvoiceCloud's Job Applicant Privacy Policy.To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.