Network Operations Manager

Manage technical workloads and resource planning Ensure network services run at optimized cost and efficiency, including timely implementation of patching and security releasesViaduct location, Permanent OpportunityTe Whiwhinga mahi | The opportunityAuckland Transport is seeking a talented Network Operations Manager to lead our Network Engineering and Operations team.Key PurposeOwn the end-to-end operations lifecycle of network platforms, ensuring Auckland Transport exceeds SLA requirements and customer expectations.Drive operational effectiveness through best practice, continual improvement, and automation to reduce delivery costs.Enable exceptional customer experience and transport outcomes, supporting AT’s digital transformation and corporate strategy.You will manage technical workloads and resource planning to support both BAU and project initiatives, ensuring network services operate at optimal cost and efficiency with timely implementation of patching and security updates. In this role, you will lead incident management and resolution to maintain high service reliability, while planning, building, and operating IT solutions with a strong focus on automation and testing.You will maintain scalable, secure, and highly available technology aligned with service level objectives, analyze operational performance, and drive continuous improvement to streamline processes. Collaboration with internal teams, third parties, and business SMEs will be key to exceeding expectations in reliability, operations, and customer experience. Additionally, you will mentor and develop your team, fostering engagement and professional growth.Ko koe tēnei | About youMinimum 15 years’ experience in large, complex organizations, including 5 years in people management.Extensive expertise in core networking technologies: Firewalls, Load Balancers, Routing, Switching, Security, Wireless.Ability to articulate technical issues to business stakeholders.Effective relationship builder, confident in challenging the status quo for performance improvement.Customer-centric mindset, high technical literacy, creativity, and time management skills.Ko mātou tēnei | Our OrganisationAt AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.Our flexible working initiative empowers our people to work flexibly whilst meeting the needs of our customers, the organisation, and the individual.In addition, we also offer:25% discount on public transport services across AucklandInvestment in your professional development and trainingOpportunity for greater leadership and accountabilityModern CBD (Wynyard Quarter) waterfront-based officePaid parental and partner leaveStudy assistanceHealth and Wellbeing benefitsProfessional membershipsAT Connect groups such as Mana ka Māori, Women@AT, and many more!Tono mai ināianei! | Apply Now!Come join us in in shaping the future of transport in Auckland - apply today! If this sounds like your ideal role, then we'd love to hear from you.For further information or a confidential chat, please contact Rennie Sharma rennie.sharma@at.govt.nz. Applications close 24th November 2025.Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau. We tiaki all those who use transport in Tāmaki Makaurau.