Office Experience Assistant

Duties and Responsibilities:As an Office Experience Assistant in this fully office-based role, your duties will include: Meeting and greeting all clients, visitors, and employees with a customer-focused approach and a warm and friendly manner.Overseeing contracts and maintenance across the office space including health and safety, facilities servicing, vendors, contractors.Representing the business with a positive attitude and professional manner.Working with the People team and wider business to create a buzzy, creative working atmosphere.Completing administrative tasks like filing, delivering, and accepting mail and coordinating parcel pickups.Answering the reception phone, taking and passing on messages as required.Monitoring work and shared internal emails and answering messages promptly.Booking meeting rooms and ensuring the facilities are set up and clean and tidy, IT is working, providing and replenishing refreshments, making stationery available, etc.Arranging catering for meetings, ensuring daily office supplies and refreshments are replenished throughout the day.Organising and maintaining the reception and office areas and ensuring they are clean, tidy, and presentable at all times.Working with suppliers, vendors, and maintenance teams to ensure the office space is safe and compliant with fire safety, Aircon, PAT testing, risk assessments, etc.Maintaining stationery levels, managing orders as required and within budget and streamlining processes where possible.Supporting on IT requirements across the office, working with IT teams to maintain accurate asset inventory lists as well as new implementation of projects.Working with building management to ensure secure building access is maintained (e.g., access passes for visitors/joiners/leavers).Leading on office initiatives such as events, socials, cultural celebrations, etc. and creating a sense of community within the office to drive company culture.Occasionally assisting PAs with ad-hoc tasks, admin and confidential arrangements and projects.Key Skills and Characteristics Able to connect with people at different levels and seniorityAttention to detail, highly organised, spots opportunities for improvementAn independent approach to work, initiative, and proactivenessSolid problem-solving skillsExcellent communication skillsStrong technology skillsTime management and multitasking proAble to run small projects independently where appropriateCustomer service approach – responds to queries promptly and confidently, able to find answers or ideas for solutionsFriendly and approachableOpen mind - adaptable and flexible in styleCalm, empathetic, dependableEngaging and caring work ethicPassion for helping and assisting othersRequired ExperiencePrevious experience as a senior receptionist, office or operations coordinator or assistant, office manager, personal assistant would be preferable. First-aider trained with valid First Aid to Work would be desirable.