Office Manager

About Claratel Behavioral HealthClaratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.Office ManagerLocation: Claratel Winn Way- 445 Winn Way, Decatur, GA 30030Hours: Monday – Friday, 8:00am- 5:00pmClaratel Behavioral Health is seeking a dedicated and experienced Office Manager to oversee the front office operations. This role is essential to ensuring smooth daily operations, excellent customer service, accurate data collection, and strong financial performance.Key ResponsibilitiesLead and manage all front office operations to ensure efficiency and a positive client experienceMonitor and analyze financial and operational reports to guide department performanceMaintain quality assurance processes to reduce billing errors and denialsHire, train, supervise, and coach front office staffOversee insurance verification, client intake, and demographic accuracy to support billing and authorization processesEnsure accurate client flow within the EHR to minimize corrections and reworkDemonstrate strong knowledge of HIPAA regulations and ensure compliance at all timesSupport the agency’s mission, vision, and values through adherence to policies, compliance, and customer service standardsQualificationsBachelor’s degree in a related field and two years of supervisory experience in a healthcare setting, OR six years of professional experience with at least two years in a supervisory role, OR a combination of education and experienceStrong organizational, analytical, and problem-solving skillsExcellent communication skills, both written and verbalWorking knowledge of Medicaid, Medicare, and Commercial PayersDemonstrated leadership ability with a focus on training and staff developmentExceptional customer service and interpersonal skillsAdditional RequirementsPre-employment drug screening requiredSuccessful completion of an FBI Criminal History Record CheckParticipation in E-VerifyFor more information, visit www.claratel.orgPre-employment drug screening and successful completion of a criminal history background check is required.Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.Pre-employment drug screening and successful completion of a criminal history background check is required.Claratel Behavioral Health participates in E-Verify (Company ID: 226305)Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp@claratel.org.