Operations Manager

batyr is a ‘for purpose’ preventative mental health organisation, created and driven by young people, for young people. We run programs that help reduce the stigma surrounding mental health and empower young people to reach out for support. We help create supportive communities. We are an energetic, fun and dynamic team who are passionate about changing the way we speak about mental health. Excitingly, we are on the hunt to build our team with even more passionate, skilled and driven people to continue to develop our high-performance culture and expand the reach and impact of batyr. If you want a workplace where you can bring all of your full, weird and wonderful self to the office each day, this is the place.batyr is committed to providing a safe, culturally appropriate, inclusive environment for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity. We believe that everyone’s voice is valid and worthy of being heard and because of this, we strongly encourage people from all backgrounds to apply, especially those from minority or marginalised communities.position summarybatyr is looking for an Operations Manager to help support the improvement of our systems and processes to see us through our next phase of growth. The Operations Manager role works across all of our systems to increase efficiency and ensure we’re set up to safely, securely and effectively deliver impact. This role will manage critical projects in the development and improvement of all of our systems including our CRM as well as seeking ways to improve our recording of organisational intelligence and processes across impact delivery and fundraising. On top of your project work, you'll provide substantial operational and administrative support. The Operations Manager will report directly to the Head of People & Operations. It's essential for you to hold a current Working with Children Check and Police Check, or be willing to obtain these within the first month on the job.about youAs an Operations Manager, you're not just a logical thinker; you're a systems genius who's always in pursuit of a more efficient way of doing things. Problem-solving isn't just a part of your job, it's a thrill. Your knack for fitting pieces of the puzzle together - even when they don't necessarily align the first time around - is what sets you apart.Your environment is ever-changing, but you remain the constant - adaptable, organised, and calm amidst the chaos. You're not just about systems and strategies, you're a communicator, a relationship builder, and a team player. Your inclusive thinking makes people feel valued and brings them along for the journey. As a problem solver with an empathetic ear, you're often the first port of call for your mates. key responsibilitiesLeading the implementation, adaptation and development of procedures, systems, and resources to ensure effective and efficient delivery of impact and fundraising activities and to foster scalable growth.Overseeing and enhancing the use of our cloud-based systems solutions including Salesforce, Confluence, Google Drive, Slack, and Xero to maximise efficiency and ensure high staff adoption and literacy.Managing batyr owned hardware assets, device security and system security across batyr’s systems.Deliver operational and logistical support to teams across the organisation managing and prioritising support requests.Managing relationships with suppliers and service providers, and ensuring contracts, negotiations and continuous supplies are handled efficiently.Supporting the execution of strategic initiatives particularly through the development of digital infrastructure.Tracking and reporting on operational performance metrics, identifying areas for improvement and making necessary adjustments to improve performance and efficiency.Overseeing budgets for the Operations functions, forecasting, and resource allocation.selection criteria 3+ years experience in an operations focussed role with demonstrable experience in device management, cyber security practices, CRM maintenance and management of internal support requests.Demonstrable success managing projects from problem identification through to solution implementation.Proven track record of juggling multiple projects and competing priorities effectively.Salesforce Administrative experience desirable.Familiarity and proficiency with Slack, Trello, Confluence, G-Suite, Xero and/or similar software.Excellent organisational and interpersonal skills to manage diverse tasks and interact with a variety of stakeholders in a fast paced environmentOutstanding oral and written communication skillsAbility to work independently across a growing & geographically diverse teamActive interest in batyr’s mission working with usAt batyr, we care deeply about those we welcome into our work-family and do our best to support our team. We do this by:providing all permanent staff with a wellbeing budget that you can use on a gym membership, a new surfboard, pottery classes, music lessons, a spa treatment, a new book… almost whatever you need to help keep you feeling goodproviding wellbeing sessions and ongoing professional developmentwellbeing leave - your personal leave doesn’t just have to be for sick days, at batyr you can also use this leave to support your mental health and wellbeing flexible working arrangements4 weeks paid parental leave + other entitlementssalary packaging up to $15,900 pa - because we’re a not-for-profit, you can choose to receive a proportion of your wage as reimbursement of personal expenses, with no income tax payable on this moneya bring your own device policy, with reimbursements for using your own phone and computerhow to applyPlease email your cover letter and CV to careers@batyr.com.au by end of day Monday 1st December with the job title and where you saw this ad in the subject line.