Client Success Executive

This is a Client Success Executive role with Nine based in Sydney, NSW, AU == Nine ==Role Seniority - junior, mid levelMore About The Client Success Executive Role At NineNine is looking for a highly motivated Client Success Executive to join our Publishing Subscriptions and Commercial Growth team!Reporting to the Client Success Lead, this is a strategic commercial role focused on maximising lifetime client value and driving expansion revenue. You'll manage a significant, high-value corporate renewal portfolio, playing a vital role in meeting our subscription revenue targets, seamlessly blending strategic account growth with exceptional service delivery. This role is a direct shift from reactive support to a proactive commercial partnership function.Day To Day You WillDrive the entire renewal process for a high-value portfolio of Corporate Team licenses, ensuring contracts are renewed on-time and at target value.Set-up and onboarding of corporate subscriptions clients across digital and print.Proactively identify, qualify, and close new upsell and cross-sell opportunities within the existing client base, positioning new features or products to align with evolving client needs.Provide high level client service and post sale support to Corporate Subscription clients across the AFR and Metro Publications.Monitor client health and usage data to proactively address potential churn risks and act as the primary point of escalation for complex commercial or operational issues.Troubleshoot technical and access issues for digital subscriptions to deliver a seamless client experience.Maintain accurate and reliable renewal and upsell forecasts in the CRM (Salesforce) and manage data integrity for your portfolio.Collaborate with the Sales and Product teams to align client strategy and deliver a high-quality post-acquisition experience.Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Nine team will be there to support your growth.🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢Key Responsibilities🔄 Driving the renewal process🚀 Onboarding clients💡 Identifying upsell opportunitiesKey Strengths🤝 Client relationship management📈 Sales strategy💻 CRM proficiency🔧 Technical troubleshooting📊 Data analysis🤝 CollaborationWhy Nine is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.A Final Note: This is a role with Nine not with Hatch.