Polish Speaking Player Support for Riot Games In Sofia, Bulgaria - Only Emails

Mercier Consultancy MD is excited to offer a unique opportunity for a Polish Speaking Player Support Specialist for Riot Games, based in Sofia, Bulgaria. This role focuses exclusively on providing email support to Polish-speaking players, making it ideal for individuals who love gaming and enjoy engaging with the community through written communication. You will be responsible for answering queries, resolving issues, and ensuring that players have a seamless experience with Riot Games' titles.Key ResponsibilitiesDeliver outstanding email support to Polish-speaking players regarding game inquiries and technical issuesAssist players with account management, game features, and resolve any related concerns effectivelyRespond to player emails promptly, maintaining high standards of communication and serviceDocument player interactions and feedback carefully to contribute to service enhancementsCollaborate with team members to share player insights and improve the support processStay updated on game developments, features, and player support best practices to provide knowledgeable assistanceRequirementsFluency in Polish (oral and written) is essential; proficiency in English is a plusPrevious experience in email support or customer service roles is preferred, particularly in the gaming industryStrong understanding of gaming culture and familiarity with Riot Games' titles is highly desirableExceptional written communication skills with a focus on clarity and professionalismAbility to troubleshoot technical issues and communicate solutions effectively through emailStrong attention to detail and organizational skills to manage multiple inquiries efficientlyWillingness to relocate to Sofia, Bulgaria, and embrace a new cultural environmentBenefitsCompetitive SalaryMonthly Performance BonusMonthly Accommodation AllowanceFully Paid Relocation PackageFully Paid TrainingPrivate GymAnd Much More...