Program Assistant

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.Program Assistant – ACTT Team📍 Location: Williamston, NC🕓 Schedule: Full-Time | Monday–Friday | Includes Benefits💵 Pay Rate: $17–$18/hour (based on experience)Make a difference every day. Join a team that cares.Pyramid Healthcare is seeking a compassionate, detail-oriented Program Assistant to support our Assertive Community Treatment Team (ACTT) in Williamston, NC.This full-time position supports a multi-disciplinary team that provides community-based care for individuals living with mental health and substance use challenges.About The RoleAs the Program Assistant, you’ll coordinate the daily administrative operations of the ACTT program. This role is vital to ensuring accurate documentation, smooth communication, and efficient team workflows that support the delivery of high-quality, person-centered care.Key ResponsibilitiesAdministrative & Program CoordinationManage and maintain accurate mental health records and documentationScan, upload, and archive discharge and clinical documentsTrack and monitor service authorizations, PCP updates, NC-TOPPS submissions, chart audits, and monthly visit templatesMaintain internal tracking systems and alert leadership to trends or overdue itemsContact clients to confirm appointments and follow-up needsPrepare intake packets, update forms, and manage program material inventoryProvide front desk or phone coverage during lunch, vacation, or holiday breaks as neededEducationRequired QualificationsHigh School Diploma or GED requiredExperienceAt least 1 year of experience in a mental health, behavioral health, or healthcare setting preferredExperience with Electronic Medical Records (EMR) strongly preferredSkills & AttributesExcellent organizational and multitasking abilitiesStrong written and verbal communication skillsProfessional demeanor with high ethical standardsComfortable with phones, computers, scanners, and office softwareWhy Join Pyramid Healthcare?Be part of a mission-driven team dedicated to transforming lives through accessible, community-based care. Our ACTT services help individuals live independently, maintain stability, and recover with dignity.Pyramid CORE ValuesWe are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.Total Rewards For Full-Time PositionsMedical, Dental, and Vision InsuranceFlexible Spending AccountsLife InsurancePaid Time Off401(k) with Company MatchTuition ReimbursementEmployee Recognition ProgramsReferral Bonus opportunitiesAnd More!Want to know more?To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.