Program Manager

Us:We built our talented, flexible-working team based on three principles. We’re inventive, always looking for new ways to deliver. We’re authentic and believe in being true to ourselves. And we’re ambitious in our approach to doing things differently.As part of our network, Fluid Talent Solutions is a leading provider of exceptional marketing talent with a difference. Our stand-out business proposition is to “embed” talented agency individuals into our client’s business, developing meaningful relationships with key stakeholders to deliver on our client’s exciting marketing plans.Check us out here:Managed Services | Who we are | Fluid TalentSound good to you?Role:We are seeking a highly organized and strategic Program Manager to support and operationally lead our clients Growth Team. In this role, you will drive the day-to-day rhythm of the team, facilitating meetings, managing communications and reporting, coordinating cross-functional efforts, and ensuring alignment on priorities and deliverables. You’ll play a central role in improving how the team operates: running effective meetings, delivering clear performance updates and newsletters, managing budgets and resources, and ensuring all information from data to documentation is centralised, accurate, and accessible. This role is ideal for someone who thrives in structure, clarity, and communication - a natural operator who ensures the right people have the right information at the right time. Program Operations & Team Leadership: ● Own the operating rhythm of the Growth Team, including planning and facilitating team meetings, setting clear agendas, tracking actions, and ensuring follow-up. ● Serve as the operational hub for the team, coordinating across functions to keep projects, campaigns, and initiatives on track. ● Oversee program budgets, tracking spend, forecasting costs, and ensuring efficient use of resources. ● Manage the central program calendar, ensuring all key meetings, reporting deadlines, launches, and milestones are aligned and visible. ● Partner with leadership to ensure strategic priorities are translated into actionable plans, timelines, and deliverables. Communications & Stakeholder Engagement: ● Lead the creation and delivery of all internal communications, including team newsletters, performance shareouts, and executive updates, ensuring clarity, consistency, and engagement. ● Represent the Growth Team in cross-functional and interdepartmental initiatives, maintaining strong relationships with internal stakeholders. ● Ensure consistent, transparent communication that builds trust and keeps teams aligned on priorities and progress. ● Translate complex information and data into clear, concise, executive-ready materials. Performance Reporting & Data Management:● Oversee the preparation and presentation of performance reports, dashboards, and insights for leadership and stakeholders. ● Partner with analytics and operations teams to maintain data quality, ensuring accuracy and consistency in all reporting. ● Implement systems and processes to centralise and track performance metrics across campaigns and programs. ● Continuously optimise how data and insights are collected, stored, and shared to improve visibility and decision-making.Documentation & Knowledge Management: ● Lead the organisation and maintenance of program documentation, campaign overviews, and project materials. ● Implement efficient document management practices with clear version control and easy access for all team members. ● Ensure all assets, templates, and reference materials are current, organised, and aligned with team standards. Process Improvement & Operational Excellence ● Identify and implement process enhancements that streamline collaboration, communication, and execution. ● Evaluate and improve tools for project tracking, reporting, and knowledge sharing. ● Drive initiatives that strengthen team culture, productivity, and cross-functional transparency. ● Organise virtual social activities and engagement initiatives to foster team connection in a remote environment. The ideal candidate has:● Proven experience in program or project management, ideally within marketing, creative, or digital environments. ● Exceptional organisational and planning skills with a proactive, solution-oriented mindset. ● Strong written and verbal communication skills, with proven experience crafting executive-ready materials. ● Proficiency with program management tools (e.g., Asana) and document management systems (e.g., Google Drive). ● Ability to manage multiple workstreams, stakeholders, and priorities simultaneously. ● Strong interpersonal skills, with experience working across teams, departments, and time zones. ● Demonstrated experience in managing reporting cycles, data insights, and executive communications. ● Ability to build trust and influence effectively across all organisational levels. ● Experience in digital marketing, conversion optimisation, or content-driven environments. ● Advanced familiarity with reporting and analytics tools (e.g., Excel, Google Analytics, Tableau) for tracking program performance. ● Background in operational communications, performance storytelling, or executive reporting.