Recruitment Manager (NON - IT LEADERSHIP ROLE)

Primary Standardized Title: Talent Acquisition ManagerAbout The OpportunityA leader in the Customer Experience & Contact Center (BPO) sector delivering high-touch service and operational excellence across India. We are building a high-impact recruitment function to hire non-IT talent across operations, sales, CX, and support functions—driving scale, quality, and candidate experience for on-site teams.Role & ResponsibilitiesDesign and execute end-to-end recruitment strategies for non-IT roles (operations, CX, sales, support) to meet volume and quality targets for on-site locations across India.Manage full recruitment lifecycle: sourcing, screening, interviewing, offer management, and onboarding handover while ensuring SLAs and hiring KPIs are met.Lead and optimise sourcing channels—campus hiring, employee referrals, job portals, agency partners, and social recruiting—to build resilient candidate pipelines.Partner with business leaders and HRBPs to define role profiles, interview frameworks, scoring rubrics, and selection decision governance.Implement and administer ATS workflows, hiring dashboards, and metrics (time-to-fill, quality-of-hire, offer acceptance) to drive continuous improvement.Coach and mentor recruitment coordinators; manage vendor relationships and ensure compliance with local labour regulations and background check processes.Skills & QualificationsMust-HaveProven experience in high-volume non-IT recruitment (campus, CX, operations, sales) in India.Hands-on experience with Applicant Tracking Systems (ATS) and HRIS platforms.Advanced sourcing skills including LinkedIn Recruiter and Boolean sourcing techniques.Strong capability in offer negotiation and closing strategies with demonstrable offer-acceptance improvements.Experience running campus hiring programs and managing large-scale bulk hiring campaigns.Data-driven hiring: comfort building and presenting hiring dashboards and recruitment metrics to senior stakeholders.PreferredExperience with contact center / BPO recruitment and frontline operations hiring.Familiarity with recruitment RPO models and agency/vendor management.Exposure to behavioural or assessment tools used in candidate evaluation.Benefits & Culture HighlightsOpportunity to lead high-impact hiring across multiple on-site locations in India with visible business partnership to senior leaders.Fast-paced, metrics-driven culture that rewards process ownership and measurable improvements in hiring quality.Career growth into talent-acquisition leadership roles and cross-functional HR exposure.Location & Work Model: On-site — multiple locations across India. Immediate joiners and candidates available on a short notice window encouraged to apply.If you are a hands-on recruitment leader with deep experience scaling non-IT frontline teams and building robust pipelines using ATS and modern sourcing tools, we want to hear from you. Apply now to join a high-growth CX organisation and own recruitment excellence end-to-end.Skills: it,applicant tracking systems,non-it,hris,hiring,operations,recruitment,linkedin recruiter,sourcing