Sales Administrator

Job Title: Sales AdministratorDepartment: Sales / CommercialReports To: Sales Manager / Head of SalesJob Summary:The Sales Administrator supports the sales team by handling administrative tasks, coordinating sales activities, managing customer data, and ensuring smooth communication between internal departments and clients. This role is key to maintaining efficient sales operations and delivering excellent customer service.Key Responsibilities:Provide administrative support to the sales team (e.g., preparing quotations, sales reports, and documentation).Process sales orders accurately and ensure timely delivery coordination.Maintain and update customer records in CRM systems.Communicate with customers to follow up on inquiries, quotations, and order status.Coordinate with logistics, finance, and production teams to ensure order fulfillment.Assist in preparing sales forecasts, reports, and presentations.Handle basic customer service issues or escalate as needed.Support marketing and promotional activities when required.Qualifications & Skills:Bachelor’s degree in Business Administration, Marketing, or related field.Proven experience in sales support, customer service, or administration (1–3 years preferred).Proficient in MS Office (Excel, Word, PowerPoint); experience with CRM software is an advantage.Strong organizational and multitasking skills.Excellent communication and interpersonal abilities.Detail-oriented and proactive.