Sales & Reservations Executive

Company DescriptionVC Villas and Resorts offers unique escapes and hideaways at nine distinct properties around Sri Lanka, allowing guests to explore the charm of Sri Lanka's diverse locales. Our hotels and villas, immersed in natural surroundings, reflect the authentic Sri Lankan experience for both international visitors and local guests. With a focus on comfort, competitive pricing, and serene settings, we create ideal getaways for experiential travelers seeking hidden gems. Our properties are carefully curated to provide a harmonious blend of relaxation, adventure, and cultural immersion.Role DescriptionThis is a full-time, on-site role based in Colombo for a Sales & Reservations Executive. In this role, you will manage corporate sales, reservations, respond to customer inquiries, and ensure a seamless booking process. Duties include maintaining high levels of customer satisfaction, handling inbound inquiries, promoting services to prospective guests, and delivering exceptional customer service. The role also involves collaborating with other departments to meet sales targets and enhance the guest experience.QualificationsStrong Communication and Customer Service skillsExperience in Reservations and ensuring Customer SatisfactionSales skills with the ability to promote and upsell servicesAttention to detail and organizational abilitiesProficiency in reservation management systems and related softwarePrior experience in the hospitality industry is an advantageFlexibility to work in a fast-paced environmentFluency in English; additional language skills are a plus