Senior Manager- Presales (BPO)

We’re looking for a Senior Manager- Presales (BPO) to drive the end-to-end design, development, and evolution of cutting-edge BPO solutions that integrate AI agents, digital workforce orchestration, and Interaction-as-a-Service (IaaS) models.Job Purpose:The Senior Manager of BPO leads the design and delivery of winning proposals for business process outsourcing opportunities with a strong emphasis on AI-enabled distributed models, digital workforce orchestration, and Interaction-as-a-Service (IaaS). This role blends commercial strategy, solution architecture, and operational modeling to create scalable, innovative, and customer-centric outsourcing offerings.Key Responsibilities:AI-Driven Solutioning & Distributed Operating Models:Design BPO models leveraging AI agents, LLMs, automation, and hybrid human-AI workflows.Architect distributed ecosystems (onshore/offshore/AI virtual capacity).Assess client environments for AI efficiency opportunities.Build solution blueprints and quantify benefits using modeling techniques (FTE reduction, throughput).Interaction-as-a-Service (IaaS) Solution Architecture:Deep understanding of IaaS models, omnichannel contact management, and consumption-based proposals.Knowledge of next-gen contact center tech, cloud platforms, and digital tools.Define interaction-level SLAs, routing logic, and create AI-aligned pricing structures.Commercial Strategy & Financial Modelling:Develop AI-inclusive pricing models and build robust business cases.Master various deal structures: fixed price, consumption-based, hybrid risk-reward.Lead commercial discussions, identify cost levers, and partner with Finance to ensure sustainable margins.Proposal Leadership & Bid Management:Master the RFI/RFP process; drive the full proposal lifecycle.Synthesize complex technical inputs into crisp, differentiating business narratives and executive summaries.Coordinate internal stakeholders (IT, Legal, Operations, Security) to finalize solution components.Client Engagement & Consultative Selling:Utilize strong consultative skills to translate client needs into AI-enabled BPO solutions.Lead solution workshops, design sessions, and articulate how AI improves CX and operational efficiency.Support Sales during negotiations and deal shaping.Cross-Functional Collaboration & Governance:Align diverse stakeholders (Data Science, Tech, Finance) to ensure viable and scalable solutions.Identify and mitigate technical, operational, and commercial risks (data security, model bias, compliance).Ensure operational readiness and adhere to governance standards.Qualifications & Experience:EducationRequired:Bachelor’s Degree in Business Administration, Marketing, Information Technology or a related field.Desired: Masters in Business Administration.ExperienceRequired:1. BPO Solution Design Expertise2. AI & Automation Solutioning Skills3. Interaction-as-a-Service (IaaS) and Omnichannel Skills4. Commercial & Financial Modelling5. Proposal Management & Bid Leadership6. Client-Facing & Consultative Selling Skills7. Stakeholder & Cross-Functional Management8. Industry & Technology Awareness9. Documentation & Technical Writing10. Analytical & Problem-Solving SkillsDesired:Lean Six Sigma / process excellence exposureExperience with cloud platforms (AWS, Azure, Google)Experience with AI model evaluation (quality, accuracy, bias)Contact center operations backgroundExperience in transformational outsourcingIf you're ready to make a meaningful impact and grow with a forward-thinking organization, we'd love to hear from you!We welcome and thank all applicants for considering a career with e& enterprise.Regards,e& enterprise TA