Senior Network Support Engineer

Network Support Key ResponsibilitiesDesign, implement, and maintain LAN, WAN, WLAN, and VPN networks across corporate and remote sites.Install, configure, and maintain network hardware including switches, routers, firewalls, and wireless access points.Manage and monitor network performance, availability, and security using monitoring and log management tools (e.g., OpManager, Syslog).Conduct network capacity planning, security assessments, and ensure compliance with company and regulatory policies.Perform system upgrades, firmware updates, and patch management for network devices.Support and coordinate with security teams for ISO, PCI, and SAS audits, including documentation and remediation.Conduct vulnerability scans using tools such as Nessus and implement corrective actions.Manage endpoint protection systems (e.g., McAfee EPO) to ensure endpoint security compliance.Collaborate with IT and operations teams to ensure optimal performance and high network availability.Document network diagrams, configurations, and troubleshooting guides in a centralized repository.Knowledge & Experience RequirementsProven experience with LAN, WAN, WLAN, and WWAN design, configuration, and troubleshooting.Experience with Cisco switches and routers.Strong understanding of network security principles, VPN configuration, and firewall management.Experience with network monitoring and log management tools.Strong hardware troubleshooting and performance optimization experience.Excellent interpersonal, written, and verbal communication skills.Ability to research, evaluate, and implement new network technologies.Strong analytical, problem-solving, and documentation skills.Ability to work under pressure and manage multiple priorities.QualificationsBachelor’s degree in computer science, Information Technology, or a related field.Professional certifications such as Cisco CCNA/CCNP (minimum CCNA required).Minimum of 5 years of hands-on experience in network administration and support.Experience with cloud networking (Microsoft Azure, M365) is an advantage.Willingness to travel to remote sites or client locations when required.Availability to perform after-hours network maintenance or emergency support when necessary.