Senior UX Project Manager

DescriptionThink Company operates in the United States as a remote-first company, with potential for as-needed travel associated with client needs. As such, please consider this a remote (work-from-home) position. Please note that Thinkers are expected to live in the United States and operate within Eastern Standard Time Zone business hours.This position is a 100% staffing role, meaning the selected candidate will be fully embedded within a client organization rather than working on Think Company studio projects or teams. The individual will report directly to a manager at the client organization and will be managed day-to-day within the client’s structure. While they will have access to Think Company resources, benefits, and community support, they may not work directly with other Think Company employees during the engagement.This position is classified as exempt under the Fair Labor Standards Act (FLSA) - however, It may be negotiated as an hourly role. Hourly compensation will align with the equivalent annual salary range of $85K - $110K.We are seeking a Senior UX Project Manager to join our client team at Think Company.This role supports a long-term staffing engagement with one of our strategic client partners.. The Senior UX Project Manager will enable cross-cutting customer experience (CX) initiatives and operational improvements that strengthen UX delivery, enhance tooling and systems, and drive improved CX outcomes.The ideal candidate will be PMP certified with a proven track record in UX operations, product development, and delivery. This role requires an experienced project leader who can collaborate across business, design, and technology teams to ensure timely and effective execution of high-impact UX priorities.What You’d DoLead and coordinate UX discovery and delivery workstreams to accelerate the success of cross-functional initiativesPartner with UX and business leaders to define priorities, establish clear goals, and drive alignment across teamsFacilitate UX initiation, planning, implementation, and closure activities—helping teams plan quarterly work, set sprint goals, and manage UX epics and ticketsDevelop and maintain an integrated UX dependency map to communicate outcomes, timing, and resource risks, providing proactive mitigation strategiesMonitor and report on UX workstream progress, ensuring transparency around milestones, risks, and resource allocationPartner with leadership to integrate UX and CX metrics that measure the impact and effectiveness of design initiativesCreate quarterly communications and reports to highlight UX and CX impact across the organizationDevelop consolidated views of UX priorities through workflow and reporting tools to inform trade-offs and resource planningAssess UX capacity using team and JIRA data, providing recommendations for resource optimization and scalabilityExplore and implement innovative methods to accelerate client outcomes, including lean approaches, AI-assisted workflows, and process improvementsContribute to the growth and maturity of the Project Management discipline by documenting and sharing best practices, templates, and standardsWhat You BringPMP certification (Project Management Professional) requiredProven experience in UX operations, product development, and project delivery within digital product environmentsStrong understanding of UX and CX practices, and how operational excellence enables design and research at scaleExceptional organizational, planning, and facilitation skills with an ability to manage multiple complex initiatives concurrentlyProven ability to communicate effectively with cross-functional teams and executive stakeholdersExperience leveraging workflow and reporting tools (e.g., JIRA, Confluence, visualization platforms) to track work and communicate progressAbility to synthesize data, identify dependencies, and anticipate risks to ensure smooth UX deliveryA strategic mindset with attention to detail, focused on driving measurable outcomes and continuous improvement