Service Coordinator

Job Overview:Interfacing & coordinating back-end service activities between customers, field service team and other departments in the organization.Fulfilling commercial requirements of customers and other departments in the organization. Duties & Responsibilities: Daily responsibilitiesHandle the customer service hotline and create the Service Order in SAP as per SOP.Assign the Service Orders to the Field Service Engineers based on trainings, and availability.Receive the customer PO, match with SAP Service Orders, and follow up with the Field Service Engineers, and spare parts ordering.Pro-actively communicate with the customers to provide updates and follow-up with pending PO.Do the daily working hours reconciliation in SAP and follow up with the Field Service Engineers in case of missing hours and other issues.Prepare the weekly service roasters for stand-by duty and divert the hotline after working hours.Receive in office the spare parts and tools back from calibration.Ensure that all opened Service Orders on-hold have the correct status and comments in SAP.Follow up with the engineers to ensure timely closure of the orders.Support the Service manager with quotations preparation and other administrative tasks. Month-End responsibilitiesPerform month end closing as per Service SOP and Finance Department requirements.Close the Service Orders and prepare the invoice with supporting documents.Email invoices to customer and upload invoices to customer platforms, if requiredSupport the Finance department with Account Receivable collection.Prepare and manage the monthly Preventive Maintenance schedule and coordinate with service engineers and customers.Issue Purchase Orders to contractors and process the corresponding Service Orders.Prepare the monthly Overtime Claim.Manage and handle tools for calibration and avoid any lapse on expiration date. Cycle Stocktake and Data MaintenanceEnsure that SAP data is kept accurate and up to date (equipment status, warranty, location, customer data…).Review and confirm the data and documentation uploaded by the Field Service Engineers to SAP.Coordinate the yearly spare parts inventory count for all the field service engineers. Administrative responsibilitiesPerform any other duties as may be reasonably assigned by the line manager and/or the Company. RequirementsProven experience as a service coordinator and/or customer service role with 3-5 years working experience.Possess execllent communication and organizational skills.Able to work in a fast-paced environment.Able to work independently and as a team.Proficiency in MS office and SAP is Preferred.Minimum Diploma holder in any discipline.