Student Counselor

About UTS College Sri LankaThe University of Technology Sydney (UTS) is a leading public university in Sydney, Australia. UTS College supports student success and progression to UTS, working closely with teams in Sydney and international locations. UTS College Sri Lanka (Colombo) is a fully fledged UTS college delivering programs and student services locally.About the roleReporting to the Team Leader (Enrolment), you’ll be the first point of contact for agents, prospective students and parents—advising on programs, applications and studying-abroad pathways, and converting quality enquiries into enrolments for UTS College Sri Lanka. Some evening/weekend work and occasional travel are part of the remit. Key responsibilitiesHandle enquiries across channels (e.g., Facebook, email, phone, agents) with timely, accurate information. Counsel students/parents on best-fit programs; follow up leads and progress them through to enrolment. Support recruitment with agents and schools: fairs, exhibitions, seminars, and presentations to prospective students. Keep meticulous records in the lead-management system; track and report on leads and pipeline. Gather and share market insights, including competitor offerings, to inform activity. Maintain high standards of administration and compliance with policies; take on reasonable ad-hoc tasks. How success will be measuredLead-to-enrolment conversion targets metProfessional, accurate customer serviceCollaboration that unlocks new opportunitiesTimely, high-quality delivery across tasks Who you’ll work withAgents, schools/universities, potential students and parents; internally with the Team Leader (Enrolment), Head of Sales & Marketing, Principal, and colleagues across UTS College Sri Lanka and UTS College Sydney. What you’ll bring (skills & experience)Experience in the education sector and proven success in student recruitment/salesStrong English communication and customer-service skillsConfident using Microsoft Office and lead-tracking toolsDesirable: knowledge of the Australian student visa process; bachelor’s degree or professional qualification How you work (mindset & behaviours)Aligned with UTS College ethics and code of conductPositive, growth mindset; open to new ideasGoal-oriented, accountable, resilient and emotionally self-managedCollaborative, yet comfortable working independently in a small, busy team Work patternPrimarily Sri Lanka business hours, with some out-of-hours (including weekends) for events and peak periods; occasional travel as required.UTS College is an equal-opportunity employer. We welcome applications from all qualified candidates and are committed to a fair and inclusive workplace.