Support Consultant (Dutch-Speaking) - Betting App - Work In Greece

Mercier Consultancy MD is excited to offer an incredible opportunity for a Dutch-Speaking Support Consultant to join our team, focusing on a leading betting app! This role will be based in the beautiful setting of Greece, where you will engage directly with users to provide top-notch support and enhance their overall experience. If you have a passion for customer service and enjoy working in a dynamic environment, we want to hear from you!Key ResponsibilitiesRespond to customer inquiries and issues via various communication channels, including email, chat, and phoneProvide detailed product information and troubleshooting assistance for the betting app to ensure a seamless user experienceCollaborate with internal teams to resolve complex issues and escalate as necessaryDocument customer interactions and feedback to help improve service delivery and app functionalityStay updated on product features, promotions, and industry trends to provide informed supportHelp create and maintain support documentation and FAQs to enhance customer self-service optionsRequirementsFluency in Dutch (both spoken and written) is essential; proficiency in English is a plusPrevious experience in customer support or a similar role is preferredStrong problem-solving skills and a customer-centric approach to supportExcellent communication skills, with the ability to engage effectively with diverse clientsA keen interest in betting or gaming apps is advantageousHighly organized and capable of managing multiple support requests simultaneouslyWillingness to work flexible hours, including evenings and weekends as requiredBenefitsCompetitive SalaryMonthly Performance BonusMonthly Accommodation AllowanceFully Paid Relocation PackageFully Paid TrainingPrivate GymAnd Much More...