Dutch Speaking Customer Service In Greece - Premium Coffee Brand

Mercier Consultancy MD is thrilled to offer a unique opportunity for Dutch Speaking Customer Service Representatives to join a prestigious premium coffee brand in Greece. This role is perfect for individuals who are passionate about coffee and committed to delivering outstanding customer support. As part of our team, you will engage with customers in Dutch, helping them navigate their inquiries and ensuring a delightful experience with our premium products.Key ResponsibilitiesRespond to customer inquiries regarding our premium coffee products, orders, and services via phone, email, and live chat in DutchProvide information about product features, brewing methods, and recommendations based on customer preferencesAssist customers with order management, including processing returns and exchangesResolve customer complaints promptly and effectively, ensuring satisfactionDocument customer interactions accurately in our CRM system for reference and follow-upCollaborate with sales and marketing teams to enhance customer engagement and promote new productsStay informed about coffee trends and industry developments to provide knowledgeable assistanceRequirementsFluency in Dutch (both written and spoken) is essential; proficiency in English is a plusPrevious experience in customer service, preferably in the food and beverage or premium brands sectorStrong communication skills and a passion for delivering exceptional customer experiencesAbility to explain complex product information in an approachable mannerExcellent problem-solving abilities and attention to detailProficient in using customer service software and other computer applicationsWillingness to work flexible hours, including weekends and holidays as requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..