Support Engineer

We are seeking a hands-on IT Support Engineer to provide onsite technical support for a short term contract. This role is full-time hours, Monday to Friday, and would suit someone who enjoys working in a client-facing support role with a strong focus on service delivery.What you’ll be doing:Troubleshooting basic hardware and software issues for end usersDeploying, replacing and swapping desktop and laptop computersActioning and resolving support requests through a ticketing systemWorking closely with remote support teams and following their technical guidanceProviding onsite support independently and managing your workflow throughout the dayCommunicating effectively with staff at all levels, simplifying technical information and advising on best-practice solutionsTaking initiative to drive work forward, ensuring outcomes are met within agreed timeframes(Bonus) Using Microsoft Intune for device deployment and support- not essential, but a nice-to-haveAbout You:Previous experience in a Level 1/2 Helpdesk, IT Support, Field or Desktop Support roleConfident troubleshooting common IT issues and providing friendly, professional customer serviceAble to follow processes while working independently onsiteExcellent verbal and written communication skillsAvailable for the full contract period and able to attend the induction and handback