Technical Support Engineer China (m/f/d)

Introductionsmartmicro is a specialist in radar and hybrid sensor technology based in Germany, Braunschweig. All products are designed and manufactured in Germany and exported worldwide to our customers through a network of distributors and partners. To further develop our international business, smartmicro seeks a technical support expert for our customers in China.smartmicro traffic sensors feature the most advanced 4D object tracking technology available on the market today. Our products include intersection monitoring (stop bar and advance detection, VRU detection), highway traffic management (counting and classification, incident detection) as well as enforcement applications (speed, red-light and mobile speed enforcement). smartmicro delivers complete traffic solutions directly to end customers and for OEM integration. With our long experience in the growing ITS sector, smartmicro is a technology leader and a supplier for smart cities.Your TasksAs a technical expert, you present our products to customers and provide customer support (remote or on-site)You help us in testing our hardware/software products at local / DOT / customer test locations and contribute to set up application notes and user guidesYou provide online/on-site training to our customers for installation and trouble-shootingAll issues and problems are reported through our online ticketing systemYour tasks will also include to support marketing activities and trade showsYou will report directly to our Technical Support Group leader in GermanyYour StrengthsCompleted studies in electrical engineering or equivalentPrior experience of a technical support role is highly desirable, preferable from the traffic management industryYou have the ability to configure such equipment for use with our products and software Knowledge of radar or other sensor detection technology, intersection control basics, traffic signal cabinets, and their operation would be desirable Also, of IP addressing, sub-networking, and equipment configuration using DHCP, static IP and routed networks You are open to travel to local customer locations and occasional trade shows, travel across China will be happen from time to time (but international travel is rather infrequent)What You Can Expect From UsExciting projects in a growing marketOpportunity to contribute to future Traffic Management SystemsAccess to the latest technologies and techniques and in-depth trainingEnjoyable work environment as part of a motivated teamOpenness to new ideas and changes to improve existing processesTeamwork and zero bureaucracyAbout UsBecome a part of our innovative company and work together with us to develop our leading technology in the field of radar and hybrid sensors and systems.Please send us your complete application with certificates by mail at careers@smartmicro.de or fill out the form at our career page.