Technology Technical Representative Global Grade 10

Position Outputs Support all regions and countries including South Africa, Lesotho, Eswatini, Zimbabwe, Mozambique, Zambia, Botswana, Namibia, Malawi, and Angola. Perform TES Customer opportunity development. Solicit support as required, including but not limited to VisionLink and MineStar. Collaborate in driving TES onboard Excellence. Configure and calibrate the advanced TES on-board and off-board systems. Troubleshoot advanced on-board and off-board TES issues. Identify and resolve system problems with the customer and network communication teams. Log TSC tickets for support calls. Assist and mentor level 1 and 2 techs and liaise with TSCs and Cat support. Assist TC in collecting information for advanced support. Execute hardware and software product updates. Liaise with product specialist and/or application specialist as needed to ensure onboard and office space systems are configured properly. Resolve technology issues. Manage and report on TSC (Technology Solution Centre) performance and DSN. Compile informative technology issue reports and address to management. Assist service and support operations, ensuring technology service is performed at Cat standard speed and quality. Resolve technology issues according to Service Letter guidelines. Ensure effective self-management and performance ownership. Advise on warrantable technology issues. Percentage of personal training completed.Qualification, Experience And Competencies N3 or equivalent Red Seal Trade Test (advantage) >5 years cross discipline experience. Experience in earthmoving environment. Extensive background in electronic and IT systems troubleshooting, datalinks, networking, GNSS, and databases. Thorough understanding of Cat electronic service tools and systems including ET, SIMSi, DSN, CPI, TSC, etc. Know how to obtain information using SIS, Dealer Connect, Service Mags, Service letters, IRMs, etc. Trained on service of advanced TES products.