Training & Support Officer

About DBG HealthDBG Health is a leading Melbourne-based health, wellness, and beauty company with over 1,500 professionals dedicated to making wellbeing accessible to all. Our diverse portfolio, spanning Arrotex Pharmaceuticals, VidaCorp Consumer Brands, Independent Pharmacies of Australia Group, Axe Health Services and MyDNA reflects our commitment to affordable, innovative solutions. Guided by our values of Pioneering, Accountability, Collaboration, and Tenacity (our PACT), we foster a high-performing, values-led culture where people grow, support each other, and go above and beyond for our customers. At DBG, we are Defined by Good, because helping people feel better isn't just our purpose, it's our responsibility.About The RoleJoin us as a Buy IT Right (BIR) Training & Support Officer and help retail pharmacies unlock smarter ways of working. You'll train and support store teams to confidently use BIR, drive better stock profiles, generic compliance, cost savings, and greater efficiency.As the go-to expert, you'll troubleshoot issues, guide inventory practices, and boost store engagement with the program. Strong communication and problem-solving skills are a must, along with the ability to inspire teams to embrace change.Role & ResponsibilitiesDeliver online training on BIR, conduct follow-ups, and guide stores to use BIR confidently.Provide guidance on Inventory Management, ordering, and DAA processes; troubleshoot issues to reduce errors and improve efficiency.Create engaging presentations, guides, webinars, and online learning; assess and adapt content to meet ongoing customer needs.Respond to queries, educate store staff, and collaborate with internal teams to resolve issues and enhance user experience.Support wider BIR rollout, champion best practices, and lead engagement campaigns.Skills & Experience:2yrs hands on community pharmacy experience is required.Can confidently converse with pharmacists & pharmacy staff regarding medications and molecules.Proficient in Microsoft Office, including intermediate Excel (formulas and data manipulation).Understanding of inventory management processes and stock control.BIR Experience (Desirable): Familiarity with Buy IT Right system.Experience in delivering training or supporting staff development is highly regarded.Strong interpersonal and communication skills, with ability to convey information clearly; quick to learn and navigate new systems and technologies.Benefits & perks:At DBG Health, we offer more than just a job - we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally. DBG Health is Defined by Good. Our purpose is to create a world where feeling better is a right, not a privilege. Millions of people rely on us for access to affordable products and services that make them feel better. This is more than just a goal. It's our responsibility.Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature. Chemists Own and many moreFree membership to 28 by Sam Wood - 28 by Sam Wood is an online program designed to help Aussies get fit at home and live happier, healthier lives. From guided workouts and expert-created meal plans to motivational resources, it's designed for people of all fitness levels.Generous parental leave scheme - ask us about it!Access discounted private health insurance through Australian Unity, AIA Health of NIBWe are a values-driven business fostering a supportive and friendly team cultureEnjoy the ability to work autonomously, empowering you to drive your own success.Convenient head office location close to public transport, cafes and restaurantsOpportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services.Ability to purchase additional leave to provide opportunity for employees to spend more precious time with family, travelling or even studyExplore the option of paying for your vehicle costs through novated leasingDBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.