Absence Management Assistant

APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. POSITION SPECIFICSPenn State Human Resources is looking for a detail-oriented, customer-focused individual to join their Absence Management (AM) team. The Absence Management Assistant provides administrative and operational support to the AM team with a focus on workers’ compensation, leave of absence coordination, and benefits billing. This role works closely with employees, insurance providers, healthcare panel providers, and payroll to ensure timely and accurate handling of claims, benefits, and employee records.The responsibilities for this position include, but are not limited to:Handle incoming workers’ compensation claims, including processing paperwork, coordinating with insurance companies, handling billing, and facilitating communication between employees and occupational health/panel providers.Prepare and submit wage statements to insurance companies to ensure proper calculation of employee lost wages.Process workers’ compensation reimbursement checks and coordinate with payroll for accurate posting.Process checks and payments received from employees for benefit premiums while on leave, working directly with payroll to apply them appropriately.Oversee benefit billing for employees on leave of absence, collaborating with payroll to maintain accurate records.End intermittent leaves and send reminders of upcoming leave expirations, including distributing new FMLA paperwork when required.Perform data entry, filing, and other HR administrative tasks as needed.Provide responsive support to employees, insurance representatives, and internal departments regarding HR-related inquiries.This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.The ideal candidate will possess strong customer service and communication skills, both oral and written, professionalism, accuracy and attention to detail, and be capable of working independently, as well as collaboratively in a team environment. A high level of organization and problem-solving ability is essential, along with the capacity to manage multiple priorities and meet deadlines. The successful candidate must exercise a high degree of sensitivity when handling confidential information. Proficiency in Office 365 Suite (Teams, Outlook, Word, Excel, Power Point) is preferred along with the ability to learn and utilize new technologies efficiently. Knowledge and understanding of human resources and payroll policies, Workday, and HR case management ticket system is preferred.Minimum Education, Work Experience & Required CertificationsGeneral Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: NoneBACKGROUND CHECKS/CLEARANCESEmployment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.Salary & BenefitsThe salary range for this position, including all possible grades, is $38,300.00 - $55,500.00.Salary Structure - Information on Penn State's salary structurePenn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.CAMPUS SECURITY CRIME STATISTICSPursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.EEO IS THE LAWPenn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.Federal Contractors Labor Law PosterPA State Labor Law PosterPenn State PoliciesCopyright InformationHotlines