Administration Officer / Telephonist

Alfred HealthAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.Permanent positionFull time (80 hours per fortnight + monthly ADO)Managers and Administrative Workers Grade 1 Level 1 (HS1)Located at The AlfredGreat staff benefits!The DepartmentThe Alfred Health Emergency, Virtual Care, and Outpatients (EVO) Program delivers comprehensive emergency and paediatric clinical services, alongside a range of specialist outpatient care across multiple campuses. This dynamic program supports clinical care through services such as GP Liaison, Telehealth, Specialist Clinics, and Operations Support, ensuring seamless patient management from pre-admission to post-hospital care. By collaborating with general practitioners, specialists, and inpatient teams, the EVO Program provides coordinated, high-quality care for patients with diverse and complex health needs.The RoleReporting to the Administration Team Leader through the Administration Supervisor, this role is integral to supporting the smooth operation of the Outpatient Program’s clinics and health services. The Administration Officer will perform a variety of clerical and administrative tasks, ensuring efficient service delivery that meets both internal standards and external reporting requirements. Key responsibilities include managing patient enquiries, processing referrals and scheduling appointments all while maintaining a professional and responsive approach to patients, carers, and health professionals.EssentialSkills and Experience RequiredDemonstrated computer proficiency including MS Word, MS Outlook, and MS Excel (foundational)Desirable Understanding and experience supporting MBS clinics in a similar settingUnderstanding of confidentiality and privacy legislationUnderstanding of medical terminologyUnderstanding and experience of Medicare billing processesDemonstrated ability to plan workflow, prioritise and delegate to meet deadlinesPrevious administration experience in a health settingStaff BenefitsSalary packaging & novated leasing through MaxxiaFlexible health insurance coverage through HCF Health InsuranceOnsite car & bike parking opportunities, deducted pre-tax!! *subject to availabilityFantastic onsite fitness facilities at The Alfred through ProSport health and fitnessChildcare services at The Alfred managed by KU Children’s ServicesIf applicable, please specify specific requirements that you require in your cover letter or CV.Applications without cover letters will not be considered for interview.For all enquiries regarding this role, please contact Conor Justins, Referral In Team Leader - C.Justins@alfred.org.auApplications close 11pm AEDT, Wednesday 10th December 2025.We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.Website: www.alfredhealth.org.au