Applications Officer

Company DescriptionHamilton City Council is here to improve the wellbeing of Hamiltonians and become the leading community-focused council, so Hamilton’s full potential can be unlocked, making it the best place to live.This position sits within the Customer and Community Group who are responsible for providing facilities and services that help create a safe, vibrant and inclusive city.Job DescriptionHe angituutanga: The opportunity We are looking for a motivated and detail-oriented individual who thrives in a fast-paced environment and is passionate about providing outstanding customer experiences. If you have excellent communication skills, a strong eye for accuracy, and enjoy working collaboratively, this role is for you.What You’ll DoDeliver on our Customer Promise, ensuring every interaction results in a positive experience.Manage customer enquiries, including those received via email.Build and maintain strong relationships with customers and internal stakeholders.Accurately calculate and charge fees in line with Council policy.Assist with maintaining accreditation processes.Provide accurate information and support to the wider Regulatory Services team.Process applications efficiently, meeting legislative requirements and timeframes.Review and vet online and paper applications.Ensure records are accurate and up to date.Assist with scheduling inspection and monitoring appointments.What We’re Looking ForExcellent service and communication skills – you know how to create positive customer experiences.Accuracy and efficiency – you can manage tasks quickly and precisely in a busy environment.Team player – you collaborate effectively and support others.Fast learner – you adapt quickly to new systems and processes.Ability to maintain up-to-date knowledge of relevant legislation, policies, and business rules.At Hamilton City Council, we value teamwork, innovation, and delivering exceptional service to our community. You’ll be part of a supportive team that makes a real difference every day.QualificationsOo puumanawa me oo wheako | Your skills and experienceA strong customer and community focus in everything you do. Self-awareness and a growth mindset, with the ability to develop yourself and support others.Relevant qualification or 3+ years’ administration experience.Working towards or holding the NZ Certificate in Building Regulatory Environment (Level 4).Excellent attention to detail and communication skills.Strong time management and organisational skills.Ability to work independently and as part of a team.Great interpersonal skills and confidence engaging with customers.Clear and effective communication of processes and requirements.Adaptable and quick to learn new systems and processes.Intermediate to advanced computer skills.Knowledge of the Building Code, Building Act, and related legislation (or willingness to learn).Additional InformationHe aha te wariu o te utu kaimahi? | What’s the salary? Circa $72,000 - $85,000 dependent on skills and experience.Ngaa waahi whakarato painga kei a maatou: What we offer Flexible by choice; an award-winning flexible working policy.Opportunities for professional development.Two Wellbeing days per year.Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.Free annual health checks and flu vaccination.Ability to purchase additional annual leave.Eye testing/glasses cost reimbursement.Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.Me Tono Inaaianei!: Apply Now! View the Position DescriptionClick apply Complete your application.If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.Applications close on the: 18/11/2025 (2 weeks standard)Note: We will be shortlisting as we receive applications.Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking hereIt is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.