Assistant Night Manager

Colombo Court Hotel & Spa is one of Asia’s first carbon-neutral boutique hotels, offering a blend of contemporary elegance, personalized service, and sustainable hospitality. With beautifully designed rooms, signature dining spaces, a tranquil spa, and a warm service culture, we deliver a uniquely intimate hotel experience in the heart of Colombo.We are now looking for an energetic, responsible, and dedicated Assistant Night Manager to oversee night operations and support our Front Office and hotel-wide service standards during evening and overnight hours.Key ResponsibilitiesOversee the day-to-day functioning of the hotel during night hours, ensuring smooth guest experiences.Lead and guide the Front Office and Night Team, ensuring professionalism, safety, and excellent service.Handle guest arrivals, departures, special requests, and late-night service needs with efficiency and hospitality.Conduct regular property walks to ensure the safety, cleanliness, and security of all areas.Manage night audits, daily reports, and financial reconciliation in coordination with the Finance team.Respond to emergencies and resolve guest complaints promptly and professionally.Ensure all night standards, procedures, and policies are followed consistently.Support the Night Manager/Front Office Manager in operational improvements and team development.Qualifications and ExperienceMinimum 2–3 years of experience in Front Office or customer-facing hospitality roles.Experience in night operations is an advantage, but not essential.Excellent communication, leadership, and problem-solving skills.Strong customer service mindset and attention to detail.Ability to remain calm, professional, and proactive during high-pressure or unexpected situations.Knowledge of hotel PMS systems (preferably IDS/Opera or similar).Ideal for young, ambitious professionals who wish to grow in the boutique hotel industry.What We OfferCompetitive salary + service chargeComprehensive training and mentorshipOpportunity to develop into a full Night Manager / Front Office Manager roleA supportive, learning-focused environmentExposure to boutique hotel operations and guest experience excellence