Assistant Program Manager

Description Mission Statement Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.Five Keys OverviewFive Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone. Our Core Competencies A well qualified candidate has the capacity to communicate effectively , collaborate with others while building positive relationships , demonstrates strong problem solving skills , has a dynamic learning mindset , and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence .What It’s Really Like To Join Our Agency…At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.BenefitsWe offer very low monthly costs for medical, dental, and vision insurance, along with generous time off! Various pre-tax flexible spending accounts and retirement account 403(b) are available. We provide annual reimbursements up to $100 towards gym membership, smoking cessation, and weight loss programs. Annual athletic event participation and annual massages are reimbursed up to $50. Other Company-paid benefits, including free wellness-related apps, an Employee Assistance Program, and a comprehensive mental health care platform, are available to you and your dependents.Qualifications JOB SUMMARY The Assistant Program Manager position reports to Program Manager - Transitional Work Programs and is accountable for providing administrative support and overseeing field supervisors/drivers. This role includes meeting regularly with field supervisors and drivers to address employee concerns and manage crew assignments. The Assistant Program Manager also ensures employees have access to transition workshops and other developmental opportunities offered by partner organizations.Additionally, this position plays a key role in delivering and expanding available resources for veterans, individuals who are formerly incarcerated and other disadvantaged, underserved and underrepresented clients eligible for the program.Job Duties And Responsibilities Ensure work crews are adequately staffed to fulfill all duties and responsibilities outlined in the contract Screen, hire and train new participants and provide ongoing training and development opportunities for participants Collaborate with Caltrans on a daily basis to identify and schedule work assignments and locations Assist the Program manager in daily oversight of Cal Crew Operations Maintain regular communication with the Fleet manager to ensure proper care and maintenance of program equipment and resources Ensure Cal Crew Leads conduct a daily Morning Safety tailgate Ensure that the Cal Crew Leads conduct pre- and post-daily vehicle checklists daily. Ensure that program vehicles receive regular and up to date maintenance, have current insurance policies, and valid registrations Be available by cell phone during regular work hours to provide technical instructions and for emergencies Consistently monitor Zuga (vehicle trackers) to ensure drivers are following proper driving procedures Acquire employment job leads for participants, help with resume building and resources (e.g housing employment, anger management classes, legal) Maintain detailed transition records and deliver monthly reports in accordance with program requirements Support team with occasional changes of hours and duties in order to fulfill contractual obligations When needed, assist Program Managers with a quarterly safety training When needed, provide onboarding assistance Transport Participants to and from work sites Other duties as assigned Knowledge And Skills Strong oral and written communication skills Proficient in Zoom, Microsoft Office, Google Workspace, and databases Strong organizational and time management skills Ability to prioritize tasks and manage multiple responsibilities effectively Ability to interact with members of the community, partners, staff members, and agency personnel in a courteous, professional manner Able to maintain strict confidentiality and take all precautions when handling sensitive information Ability to maintain strong and appropriate boundaries Ability to remain flexible and adapt to changing circumstances Strong problem-solving skills and the ability to address and resolve questions/concerns Ability to find errors in detailed paperwork and efficiently work on administrative tasks Able to use stong interpersonal skill when working with team members and giving instructions Able to drive a passenger van and tow a 10-foot equipment trailer Education And Work Experience High school diploma or equivalent Background experience in an office setting, performing administrative tasks, or an equivalent combination of education and experience Background experience in case management with diverse populations Physical Requirements Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed Frequent talking and hearing conversations Long periods of walking, sitting at a desk and/or computer station Lifting items that weigh up to 25 lbs; reaching, bending, carrying and stooping within the daily routine of tasks and activities Able to drive a passenger van and tow a 10-foot equipment trailer Able to work outdoors in all weather conditions (hot, cold, light rain) Additional RequirementsThis position is contingent upon: Possess a valid California driver's license with a good driving record to pass a MVR Motor Vehicle Report. Must pass a CDCR Live Scan. This position is contingent upon approval of passing both requirements. WORK ENVIRONMENT Moderate to high noise level Work environment varies from site to site Some personal safety risk working in underserved communities Travel to multiple sites required GROWTH OPPORTUNITIES At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency (i.e., programs, schools, housing).