Banking Customer Service Advisor

About the OpportunityAre you passionate about helping people and thrive in a fast-paced environment? Concentrix now is seeking dedicated and customer-focused individuals to join our team as a Banking Customer Service Representative. In this vital role, you will be the first point of contact for our valued clients, providing exceptional support, resolving inquiries, and guiding them through our banking products and services. If you have a proven track record of delivering excellent customer service, we want to hear from you!Key ResponsibilitiesServe as the primary point of contact for customers via phone, email, and/or live chat, addressing a wide range of inquiries related to bank accounts, loans, credit cards, online banking, and general banking procedures.Proactively resolve customer issues and complaints efficiently and professionally, escalating complex cases to specialized teams when necessary.Accurately process routine transactions, update account information, and complete necessary documentation with a high degree of precision.Educate customers on various banking products and services (e.g., savings accounts, digital tools) to meet their financial needs and enhance their banking experience.Maintain strict confidentiality and adhere to all internal bank policies and regulatory compliance standards (e.g., KYC, AML).Document all customer interactions and resolutions accurately in the CRM system.Collaborate with team members and other departments to ensure a seamless customer journey.What You'll Bring (Required Skills & Experience)Minimum of 6 months of proven, verifiable customer service experience in a call center, retail, hospitality, or similar client-facing environment is mandatory.High School Diploma or equivalent; a Bachelor's degree or coursework in Finance, Business, or a related field is a plus.Exceptional verbal and written communication skills with a professional and empathetic telephone presence.Demonstrated ability to listen actively, show patience, and maintain composure while resolving challenging customer situations.Strong basic mathematical and problem-solving skills.Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and the ability to quickly learn new banking software and CRM systems.A high level of integrity and a commitment to handling sensitive financial information responsibly.Flexibility to work within scheduled shifts, which may include evenings or weekends.Why Join Concentrix ?Competitive Salary and performance-based incentives.Comprehensive Benefits Package including health, dental, and vision insurance.Paid Training and Career Development programs tailored for growth within the financial industry.A collaborative and supportive work environment.Opportunity to be part of a reputable institution dedicated to serving our community.How to Apply:If you meet the requirements and are ready to launch your career in banking customer service, click "Apply Now" and submit your resume. We look forward to reviewing your application!Concentrix.TA team,