Customer Success Manager

Customer Success Manager | Full-Time | Remote (MENA Region)We are a trusted recruitment partner dedicated to connecting skilled professionals with leading organizations across industries. We are hiring on behalf of a well-established software company seeking a proactive and customer-focused Customer Success Manager. This is a full-time remote opportunity open to candidates across the MENA region.About the RoleAs a Customer Success Manager, you will be the primary point of contact for the company’s clients, ensuring they derive maximum value from the software solutions. You will play a pivotal role in building strong customer relationships, driving product adoption, and supporting long-term client satisfaction and retention.Key ResponsibilitiesServe as the main point of contact for assigned clients, addressing their needs and ensuring a seamless experience.Onboard new clients and provide training on software products and features.Monitor client health metrics and usage data to proactively identify opportunities for engagement and improvement.Collaborate with product, sales, and support teams to ensure client feedback is incorporated into product development.Develop and maintain strong relationships with key stakeholders to drive long-term satisfaction and retention.Resolve client issues efficiently and escalate when necessary.Prepare regular reports on client status, engagement, and success metrics.QualificationsBachelor’s degree in Business, Marketing, Computer Science, or a related field.3+ years of experience in customer success, account management, or client relationship management, preferably in software or SaaS companies.Strong interpersonal and communication skills with the ability to build lasting relationships.Analytical mindset with the ability to interpret customer usage data and recommend improvements.Proficiency with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight).Ability to work independently in a remote environment and manage multiple client accounts.Fluent in English; Arabic is a plus.What’s OfferedFull-time remote role within the MENA region.Competitive salary and benefits package.Opportunity to work closely with a growing software company and contribute to its success.Collaborative and supportive team culture.Career growth and professional development opportunities.📩 Apply NowIf you are a customer-focused professional passionate about ensuring client success and driving product adoption, we encourage you to apply and be part of a dynamic software organization.