Customer Service Representative

iSchool, a pioneering e-learning platform focusing on programming and artificial intelligence education for students aged 6 to 18, is inviting applications for the position of Customer Service Representative. In this role, you will be the first point of contact for our students, parents, and educators, providing them with high-quality support and guidance. Your primary responsibilities will include answering queries, resolving issues, and ensuring that our customers have a positive experience with our services. If you have strong communication skills and a customer-centric approach, iSchool is the perfect place for you to make an impact.ResponsibilitiesHandle customer inquiries via phone, email, and chat in a friendly and professional mannerAssist with course registrations, account issues, and financial transactionsSupport users in troubleshooting technical issues related to our learning platformProvide information about course offerings and educational resourcesMaintain accurate records of customer interactions and feedback to improve our servicesWork collaboratively with other teams to enhance the overall customer experienceIdentify opportunities for upselling and improving customer satisfactionRequirementsMinimum of 1 year of experience in customer service or a related fieldExcellent communication skills, both written and verbalFamiliarity with customer service software and CRM systemsA proactive attitude with the ability to resolve issues efficientlyStrong organizational skills and attention to detailAbility to work independently in a remote settingPassion for education, technology, and helping others succeedBenefitsSocial and Medical Insurance.Learning & Development Opportunities