Business Analyst

🚛 About QargoQargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and includes built-in AI that automates lengthy manual tasks.Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.We’re looking for a Business Analyst to join our team in Ghent.If you’re looking to work in an international company in a role that offers autonomy, ownership, and impact, this one’s for you!💼 About the RoleAs a Business Analyst, you’ll play a crucial role in delivering successful customer projects while maintaining Qargo’s high standards of customer service and teamwork.You’ll analyse customer workflows, translate them into system configurations, and act as a bridge between our customers and technical teams.Over time, you’ll have the chance to specialise in a functional domain that interests you, whether that’s transport operations, finance, or process automation.🔑 Key ResponsibilitiesDive deep into the customer’s business to understand their workflows, goals, and constraintsTranslate business requirements into optimal system configurations within the Qargo TMSSupport with data mappings and transformations, ensuring system integrations run smoothlyCollaborate with technical teams to ensure solutions meet both business and functional needsManage administrative and project tasks with precision and punctualityMaintain strong relationships with customers and internal stakeholders, ensuring high satisfaction✅ Skills & ExperienceA genuine interest in transportation, logistics, or workflow automationBackground in fintech, accounting, or operations is a plusFluent in English an FrenchStrong technical aptitude and ability to navigate complex software systemsProficient in Excel; basic scripting or SQL knowledge is a plusExcellent communication skills and customer-oriented mindsetAdaptable, organised, and comfortable in a fast-paced scale-up environment🤝 What We OfferA competitive salary package with great benefitsA role with real ownership, responsibility, and measurable impactThe opportunity to grow and shape your career as Qargo scales across EuropeFlexible hours and hybrid working optionsA collaborative, international, and mission-driven team