Call Center Assistant

Company DescriptionMedihelp Hospitals is a leading healthcare provider in Sri Lanka, offering a comprehensive range of inpatient and outpatient care facilities, laboratories, sample collection centers, pharmacies, and medical imaging units. With over three and a half decades of experience, Medihelp is renowned for its patient-focused approach, affordability, accessibility, and high-quality medical expertise. Our network spans several key locations across the island, allowing us to consistently deliver quality affordable healthcare to all Sri Lankans.Role DescriptionThis is a full-time on-site role for a Call Center Assistant, located in Pepiliyana. The Call Center Assistant will be responsible for managing incoming and outgoing calls, providing accurate information to customers, handling customer inquiries and complaints, and maintaining customer records. Additional tasks include operating various software systems to support call center operations, and ensuring superior customer service at all times.QualificationsCustomer Support and Customer Service skillsStrong Communication skillsExperience in Contact CentersProficiency in Operating SystemsExcellent problem-solving and multitasking abilitiesAbility to work in a fast-paced environmentExperience in the healthcare industry is advantageousHigh school diploma or equivalent; additional qualifications are a plus